Head of Operations at HRLeverage Africa

Responsibilities

• Ensure efficient workflow and optimal resource utilisation.
• Implement process improvements for enhanced efficiency.
• Collaborate with various departments for seamless operations.
• Develop and implement operational strategies.
• Monitor KPIs for performance tracking.
• Manage vendor relationships and procurement.
• Control operational budgets and expenditures.
• Implement disaster recovery and business continuity plans.
• Coordinate cross-functional initiatives and projects.
• Conduct operational reviews and audits.
• Stay updated on industry trends and technology.
• Mentor and develop operations team members.
• Facilitate communication between senior management and staff.

Requirements

• Bachelor’s degree in business administration, finance, or a related field. Additional qualifications such as an MBA or certifications in operations management would be advantageous. Proficient in using software or technology platforms to drive operational efficiency
• Proven experience (at least 5 years) in a similar role, preferably within the microfinance industry or banking sector.
• Sound knowledge of microfinance banking operations, including loan processing, account openings, cash management, and customer services.
• Strong understanding of relevant regulatory guidelines, laws, and industry best practices governing microfinance bank operations.
• Excellent leadership and management abilities, with the capability to motivate and guide a diverse operations team. Exceptional communication and interpersonal skills to collaborate effectively with internal and external stakeholders.
• Strong analytical skills, with the ability to identify process gaps, inefficiencies, and propose effective solutions.
• Strong organisational and time management skills, with the ability to prioritise and manage multiple tasks effectively.
• Ethical and trustworthy, demonstrating a high level of integrity in dealing with sensitive information.