Head of Operations at Crown Interactive

Job Objective

• Are you passionate about steering the future of software solutions through overseeing the daily operations of a software company? Do you have strong leadership skills and the ability to approach business with a creative point of view At Crown interactive, we are seeking a dynamic and experienced Head of Operations to join our team. In this role, the ideal candidate will be responsible for driving operational excellence, improving efficiency, and ensuring the successful execution of strategic initiatives. The HOO will lead our team of high-performing professionals to be efficient, productive, and effective. The ideal candidate should have an extensive experience within our industry, preferably having worked their way up to an executive role. We believe this trajectory helps a person develop a unique mix of business and management expertise, plus proficiency with the practices, policies, and procedures of our industry. The Head of Operations will work closely with the executive team to scale the company, optimize processes, and enhance overall business performance.

Key Role & Responsibilities:

Strategic & Operational Leadership

• Partner with the CEO to define and implement business strategy and operational roadmaps.
• Drive operational alignment to achieve growth, profitability, and market expansion goals.
• Oversee the design, implementation, and optimization of scalable business processes.
• Ensure operational readiness for SaaS delivery, including subscription management, service uptime, and client onboarding.

Product & Service Delivery

• Collaborate with product, engineering, and customer success teams to ensure seamless delivery of enterprise SaaS solutions.
• Lead project governance for public sector digitalization initiatives, ensuring compliance with regulations, timelines, and quality standards.
• Champion customer-centric operations by ensuring high-quality user experiences and measurable outcomes.

Financial & Performance Management

• Work closely with the CFO to monitor financial performance, optimize operational costs, and drive profitability.
• Define, track, and report key performance indicators (KPIs) across operations, service delivery, and client engagement.
• Oversee vendor management and partnership agreements that support SaaS scaling and public sector contracts.

People & Culture

• Build, mentor, and lead a high-performing cross-functional team.
• Foster a culture of innovation, accountability, and continuous improvement.
• Ensure talent strategies align with the company’s scaling and digital transformation goals.

Risk & Compliance

• Ensure compliance with data protection, cybersecurity, and public sector procurement regulations.
• Identify and mitigate operational risks associated with SaaS delivery and digital transformation projects.
• Oversee business continuity and disaster recovery planning.

Requirements & Competencies:

• Strategic thinker with operational rigor.
• Strong execution skills with a track record of delivering results.
• Customer-focused mindset with enterprise and public sector sensitivity.
• Collaborative leadership style with the ability to influence at all levels.
• Resilience, adaptability, and innovation in fast-paced environments.

Qualification & Experience

• A minimum of Bachelor's degree in Business Administration, Computer Science, Engineering or related field. A Masters degree will be an added advantage.
• The ideal candidate should have a minimum of 15 + work experience with 8 years or more years of experience in executive leadership roles
• Proven track record as a senior executive and experience in tech operations leadership, public sector, utilities experience and technology management.
• Strong background in public sector digitalization or enterprise transformation projects.
• Demonstrated ability to scale SaaS businesses, including subscription models, service delivery, and customer lifecycle management.
• Experience with process automation, digital platforms, and enterprise integration solutions.
• Strong understanding of compliance, data security, and government procurement frameworks.
• Exceptional leadership, communication, and stakeholder management skills.

Perks & Benefits:

• Competitive salary and performance-based incentives.
• Sales referral bonus incentives
• Flexible work arrangements
• Health, wellness, and professional development programs.