Head of Operations at Alan & Grant

Job Summary

• We are seeking a proactive and detail-oriented Head of Operations to build and manage structured operational processes for engaging vendors.
• The Head of Operations will be responsible for developing vendor engagement frameworks, coordinating vendor relationships, and ensuring efficient, compliant, and value-driven vendor operations that support the company’s business objectives.

 Key Responsibilities

• Build and implement structured operational frameworks for vendor engagement.
• Identify, onboard, and manage vendors in line with company policies.
• Develop and maintain vendor management processes, standards, and documentation.
• Coordinate communication and day-to-day interactions with vendors.
• Monitor vendor performance to ensure quality, compliance, and efficiency.
• Ensure vendors adhere to agreed service levels, timelines, and contractual terms.
• Resolve vendor-related issues and escalate when necessary.
• Work closely with internal teams to align vendor operations with business needs.
• Prepare regular reports on vendor performance and operational effectiveness.

 Requirements

• Minimum of Bachelor’s degree in Business Administration, Operations Management, or a related field
• Minimum of 5 years proven experience in vendor management, operations, or a related role
• Strong organizational and process-building skills
• Good understanding of operational structures and workflow management
• Excellent communication and negotiation skills
• Attention to detail and strong problem-solving abilities
• Ability to manage multiple vendors and priorities effectively.