The Head of KYC & Onboarding will lead and manage the bank’s customer onboarding strategy, ensuring full compliance with regulatory requirements issued by CBN, NDIC and other relevant authorities.
The role oversees customer due diligence, enhanced due diligence, identity verification and ongoing monitoring processes.
Key Responsibilities
Scale an efficient customer onboarding pipeline with integrated compliance (KYC/AML) checks.
Manage workflows for KYC document verification, exception handling, and SLA adherence.
Collaborate with product and compliance teams to streamline approval logic and automation.
Lead operations behind customer lifecycle strategies including merchant reactivation and performance campaigns.
Monitor asset utilization and proactively identify underperforming regions or segments.
Develop and execute the bank’s KYC and onboarding strategy in alignment with regulatory guidelines and internal risk policies.
Lead and mentor the KYC & Onboarding team, establishing strong performance metrics and quality standards.
Maintain up-to-date understanding of regulatory changes and implement required process updates.
Oversee verification of customer identity (individuals and corporates) using approved local and digital methods.
Oversee periodic KYC reviews, ongoing customer monitoring, and remediation of incomplete files.
Requirements
Bachelor’s degree in finance, Business Administration, Economics, or any related field Master’s degree is an advantage.
Minimum of 6-8 years experience in KYC, AML/CFT, Compliance, or Risk Management, preferably within a bank or regulated financial institution.
Strong knowledge of CBN KYC/AML/CFT regulations, NDIC guidelines, and global best practices.
Experience managing teams and implementing digital onboarding solutions
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