Alan & Grant, is a Human Resources and Business Advisory firm. By combining creative and strategic minds, we co-create relevant and impactful solutions to our clients.
...additionally, we are developing capabilities to create and manage a portfolio of HR & Enterprise Products aimed at enhancing employee performance, business agility and overall pr...
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We are seeking a highly experienced and strategic Head of Account Management to oversee all recovery efforts and manage client relationships across the recovery function.
This role is responsible for ensuring effective recovery performance while maintaining strong client relationships, improving retention, and protecting the company’s reputation.
Key Responsibilities
Lead and monitor all recovery activities to ensure effectiveness and compliance
Develop and implement recovery strategies aligned with company objectives
Oversee account management teams responsible for recovery and client engagement
Ensure timely follow-up, resolution, and closure of recovery accounts
Manage and strengthen client relationships throughout the recovery life cycle
Drive client retention by ensuring professional, ethical, and respectful engagement
Monitor recovery performance metrics and ensure targets are achieved
Handle escalated client issues related to recovery and account management
Ensure adherence to internal policies, regulatory requirements, and best practices
Prepare and present recovery and account management reports to senior management
Requirements
Minimum of Bachelor’s degree in Finance, Business Administration, or a related field
Minimum of 5 years proven experience in account management, recovery, collections, or credit operations
Strong leadership and people management skills
Excellent client relationship and negotiation abilities
Sound understanding of recovery processes and financial services operations
Strong analytical, reporting, and decision-making skills
Ability to balance recovery objectives with customer retention.
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