Head - IT Services Operation at MTN Nigeria

Reports To: Chief Information Officer

Division: MoMo Payment Service Bank (MoMo PSB)

Mission:

• Leadership and oversight of the delivery of high-quality IT services, ensuring seamless operations, and providing technical support to our digital financial services platforms. The job holder will lead a team of IT professionals, driving availability, ensuring the reliability, security, and performance of our critical IT solutions, platforms and Infrastructure.

Description:

• Lead and manage IT operations and support teams
• Develop and implement IT services operation and management strategies
• Ensure high availability, reliability, and security of digital financial services platforms
• Oversee incident management, problem management, and change management processes
• Manage services operation and support across the tech stack of a complex enterprise IT Architecture.
• Collaborate with cross-functional teams to drive business growth and innovation
• Develop and maintain relationships with vendors, partners, and stakeholders
• Oversee and guide the IT quality assurance and testing processes
• Stay up-to-date with industry trends, best practices, and emerging technologies

Education:

• Bachelor or equivalent degree/qualification in Engineering, Numerate science or related field
• Relevant post graduate qualification is an advantage

Experience:

A minimum of 9 to 17 years’ total experience in a similar position  

• Proven experience in IT operations, support, and service management, with at least 5 years of team supervision.
• Strong technical expertise in fintech or related industry
• Strong issue resolution and troubleshooting acumen 
• Functional exposure and familiarity with Telecommunications services and technologies.
• Excellent leadership, communication, and problem-solving skills
• Strong understanding of IT service management frameworks (e.g., ITIL, CoBIT etc)