Head, Information Technology at Alan & Grant

Industry: Technology

Job Summary

• The Head of information technology will be responsible for leading the company’s information technology strategy, practices, project execution, and operations. 
• He will also focus on developing in-house skillsets and managing key vendor relationships.

Responsibilities

• Drive and implement the digital transformation agenda of the company.
• Develop, document, review and implement all IT systems, policies, procedures and processes.
• Ensuring 99.9% uptime and functionality of the Billing Server for an effective and easy payment by customer to increase the online payment and reduce manual payment and to enhance proper accounting recording.
• Create and review IT risk framework to capture all risks that can impact IT service deliver
• Ensuring the optimal functionality of the mail server for effective communication between S2S and S2C.
• Ensuring smooth running and 100% uptime and functionality of radius server, for customers satisfaction and business reputation.
• Ensuring the security of data, network access and backup systems.
• Ensuring 100% functionality and effectiveness of all operational Apps for better performance and result-oriented processes.
• Ensuring 100% functionality and effectiveness of the SIP solutions on the network for both customers and staff for smooth communication within the cloud.
• Ensuring the effective running of ERP solution to capture all the various departments' functionality and smooth running of its processes.
• Ensure effective running of all the hardware in the company.
• Leading the Information Technology department effectively and efficiently for results.
• Working with the IT Steering Committee on developing IT strategy and annual operational plan, ensuring synergy with organisational strategy and direction.
• Leading the formulation, development, and implementation of the company’s IT policies and procedures in accordance with the IT strategy, organisational direction, and best practices.
• Keep abreast of technology trends and discern which offer solid, appropriate, cost-effective IT solutions to the company.
• Research hardware and software options as new needs arise, making business informed recommendations on purchases to the appropriate person(s)
• ​Remain abreast of developments in computer hardware and software, and information technology to ensure appropriate application of IT within the company
• Develop and manage the multi-year IT budget, ensuring expenditure does not exceed agreed levels.
• Lead the negotiation and delivery of Service Level Agreements with external service providers and ensure that SLAs are achieved to a high standard, taking corrective action in line with agreed.

Requirements

• Interested candidates should possess relevant qualifications.
• At least 5 years of work experience.