Head, Human Capital Management at Bosak Microfinance Bank Limited

Key Responsibilities
Strategic HR Leadership:

• Design and execute people strategies aligned with Bosak’s values of simplicity, professionalism, and respect.
• Advise executive leadership on workforce planning, succession, and organizational design to support branch expansion and financial inclusion goals.
• Lead the development and enforcement of HR policies and processes in line with regulatory and ethical standards.

Talent Acquisition & Retention:

• Oversee recruitment across business units, with emphasis on field-based roles such as loan officers and deposit mobilizers.
• Develop microfinance-specific talent pipelines and promote diversity and inclusion in hiring.
• Implement retention strategies including welfare programs, competitive remuneration, and employee engagement initiatives.

Learning & Development:

• Identify industry-specific skill gaps and build training frameworks that emphasize credit risk, KYC, customer relations, and digital banking.
• Drive internal talent development through mentorship, coaching, and structured career paths.
• Promote continuous learning and development through training platforms and cross-functional exposure.

Performance Management:

• Establish and monitor KPIs that align employee output with institutional targets (e.g., loan repayment, deposit growth).
• Lead the annual performance appraisal process with an emphasis on fairness, feedback, and measurable development.
• Foster a high-performance culture through clear accountability and reward systems.

Compliance & Risk Management:

• Ensure all HR practices are fully compliant with Nigerian labor laws, CBN regulations, and relevant microfinance standards.
• Maintain secure employee records, oversee payroll, and ensure data privacy in line with NDPR.
• Drive workplace discipline and risk mitigation through consistent enforcement of codes of conduct.

Employee Engagement & Organizational Culture:

• Champion employee wellness, inclusion, and morale through structured programs and an open-door policy.
• Encourage a purpose-driven workplace culture centered on service to underserved communities.
• Manage conflict resolution, grievance redress, and change management initiatives with empathy and professionalism.

HR Operations & Analytics:

• Supervise end-to-end HR operations including onboarding, off boarding, benefits administration, and policy reviews.
• Use data analytics to track turnover, training ROI, and productivity metrics to inform strategic decisions.
• Prepare and manage HR budgets, optimizing resource allocation without compromising staff welfare.

Qualifications and Requirements

• Bachelor’s Degree in Human Resource Management, Business Administration, or related field.
• A recognized professional HR certification (e.g., CIPM, SHRM, CIPD) is mandatory.
• Minimum of 7 years post-NYSC HR experience, with 3 years in a managerial role within the financial or microfinance sector.
• Strong knowledge of Nigerian labor law, CBN regulatory requirements, and HR compliance procedures.
• Demonstrated success in recruitment, staff development, succession planning, and performance management.
• Excellent communication, leadership, and stakeholder management skills.
• Proficiency in HR information systems, Microsoft Office Suite, and payroll management platforms.
• A strong commitment to financial inclusion and working with grassroots communities.