Head, HR Outsourcing at Lington & Bernie Consulting Limited

Job Brief

• We are looking for candidates that have previous experience in HR Outsourcing, who can Lead and highly experienced in HR operations.
• Candidates will come from a corporate business, have excellent people management skills, be able to work with SLAs, manage and prioritize several tasks at any one time and have excellent people skills.

Responsibilities

• Provide a comprehensive HR administrative and advisory service for all employees in the organization.
• Manage caseload, prioritize and allocate cases within the team
• Bidding and closing out new accounts
• Suggest and implement process improvements that will contribute to more efficient working practices - be a Subject Matter expert for all operational aspects of HR processes
• Provide reports on KPI's and SLA's as required.
• Manage or escalate complaints as appropriate.
• Liaise effectively with all areas of the HR function - be a key bridge of effective interaction and connectivity
• Manage the relationship and payment with outsourcing key suppliers
• Support the review and approval of payment to suppliers
• Manage outsourcing team within the allocated budget
• Be involved in any cross-functional or HR projects as necessary

Requirements

• Candidates should possess a Bachelor's Degree / HND qualification with at least 7 years work experience.
• The ideal candidate must haveworked in an outsourcing company before, but other relevant operational experience will be considered.
• Track record of working in a customer-focused environment where the emphasis is on SLA's and continuous improvement.
• Experience in coaching and developing people and ability to manage and motivate a team.
• Track record of delivering process improvement
• Professional Services background desirable
• Good interpersonal skills - personable and professional. Be a great ambassador for HR
• Excellent level of IT skills in particular Excel (e.g. v look-ups/pivot tables), Word, PowerPoint, SharePoint, HR Database)
• Excellent communicator (both written and verbal)
• Proven organization skills with the ability to prioritise in a timely and efficient manner
• Strong relationship building skills.