Head, Field Operations at 9Mobile

Job No: IRC5141
Location: Abuja

Job Summary

• Coordinate the implementation of an effective framework for the operation and maintenance of the base station subsystem and provide high level support functions on all operational transmission equipment.

Principal Functions
Tactical:

• Assist the Director in communicating the division's strategic direction and objectives to all staff.
• Plan and monitor the implementation of established internal processes using best practice standards to ensure stable and highly available systems platform for an optimal operating environment.
• Keep abreast of global and local best practice as it relates to the team/ function's activities.
• Continuously review the unit/ team's activities, make recommendations for improvement and implement approved improvement initiatives to ensure enhanced performance of the team.
• Identify required resources, personnel and funding to achieve the unit/ function's strategy.
• Establish and maintain relationship with key internal and external stakeholders.
• Support Vendor, Contract management team's activities for for improvement and implement OPEX & CAPEX saving initiatives with enhanced and improved vendor performance and SLA/KPIs

Operational:

• Manage and support network access & network performance management systems and provide support on all existing and future access and transmission products.
• Support and support vendor performance & contract management team to implement effective OPEX & CAPEX spend improvement plan, Contracts review & optimization to improve vendor performance
• Support Contract & Vendor management team for effective collaboration with all stakeholders to Initiate Opex saving strategy with improved vendors performance and ensure agreed SLAs is strictly followed
• Interface with procurement, Legal and vendor pay teams to improve services offered to vendors
• Manage Data centre teams for effective O&M activities and ensure 99.9% of Power and cooling availability of the Critical sites and infrastructures (Data centres & MG/BSC sites across the country), keeping the passive equipment utilization not more than 70% of their capacity as well as effective and timely preventive maintenance to avoid outage   
• Oversee the integration, management and administration of access network platform infrastructure (UNIX-Solaris and application level) and related equipment.
• Liaise with the transmission operations unit to plan and coordinate the activities for extension of fibre routes to new transmission sites.
• Ensure the performance and availability of all access network systems deployed and monitor the status and performance of network elements.
• Develop and monitor a proactive maintenance cycle on all access network systems and infrastructure and ensure regular update of system documentation.
• Oversee the resolution of faults in the access network environment and provide on-site remedial support as required.
• Investigate and identify reasons for abnormal network conditions.
• Take proactive steps to prevent network faults and failures.
• Liaise with third-party vendors and initiate regular meetings to agree on service levels.
• Review recommendations of the internal audit function relating to BSS operations, policies, standards, guidelines and operations and take action as required.
• Implement the function's work programs and plans in line with agreed upon procedures and guidelines.
• Plan and manage the human and material resources of the team/ function to optimise performance, morale and enhance productivity.
• Manage inter-functional relations to ensure synergy across inter-departmental functions.
• Monitor and control the budgetary needs of the unit/function.
• Prepare/compile agreed periodic activity and performance reports for the attention of the Director, FNME
• Perform any other duties as assigned by the Director, FNME.

Educational Requirements

• First Degree or equivalent in Electrical Engineering
• Postgraduate degree/relevant professional qualification
• Nine (9) to Twelve (12) years' work experience with at least three (3) years in managerial role

Experience, Skills & Competencies
Knowledge:

• Control Network Technologies
• Network Administration
• Telecommunications & Mobile Network Standards & Specifications
• Radio Access Technologies

Skills:

• Delegation/ Supervisory
• Influencing and Negotiation
• Communication
• Teaming

Behavior:

• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Team work
• Customer Focus