Head, Facility Management at Beacongate Limited

Role Responsibilities

• Directly responsible for the client and revenue growth of the FM business unit
• Forecast, monitor and implement the operational budget of the unit as approved by the management.
• Drive innovation through the development of best practices, identify industry trends/tools that will contribute to the organizational goal of service excellence
• Project future site requirements including manpower, equipment and infrastructure upgrades
• Support the implementation of a quality management system for the fulfilment of customer requirements, ensuring services meet set standards of quality reliability
• Oversee daily operations, ensuring all customer requirements (maintenance services) are effectively fulfilled in accordance with service level agreements and organizational quality standards
• Develop, recommend, and implement standard operational procedures in collaboration with operations team and senior management, and ensure compliance with such approved processes/procedures
• Ensure proper use and proactive maintenance of facility equipment by relevant operators as per standard operational procedures, achieving near-zero downtime on equipment failure
• Implement, monitor and review health and safety standards on all facilities, ensuring potential threats/risks are identified, and recommendations made for necessary action
• Prepare and deliver consolidated operational and other necessary reports weekly, monthly and annually as required by senior management
• Ensure prompt notification and remittance of service charge and other relevant fees by facility occupants in accordance with service level agreements
• Manage and drive customer focus within all areas of operational activities and ensure effective relationship management with all stakeholders

Requirements

• A Bachelor’s Degree in any field
• At least 10 years work experience in facility management or service-industry of which about 4 years must have been in a management role
• Training in facility management is required.
• A good marketing skill for business growth.
• MBA or masters degree in a relevant discipline.
• Relationship-building skills
• Excellent leadership & human-resources management skill
• Procurement and negotiation skills
• Proactive thinking
• Understanding of soft and hard service delivery
• Passionate about consistent delivery of excellent service.