Head, e-business at Personal Trust Microfinance Bank

Job Summary

The Head of e-business is responsible for the development, implementation and management of electronic banking solutions.

Job Responsibilities

• Develop and implement strategies to grow e-business
• Develop operating manuals/procedures for e-product operations
• Drive product utilization and performance across all channels
• Provide user support including timely reconciliation and resolution of disputes
• Manage e-business channels and achieve optimal customer satisfaction
• Develop new products and solutions in line with corporate objectives
• Responsible for payments and collections
• Implements and monitor service level agreements
• Manage and oversee project implementation within budget and set time frames
• Manage relationships with third party service providers
• Keep abreast of latest technology and development
• Lead the e-business advocacy across the Bank
• Ensure the alignment of IT strategies with the long- and short-term business goals

Job requirement

• Minimum of 5 years’ experience in IT/e-business 
• Experienced in product development and project management

Qualification/skills

• HND/B.Sc. in IT or Computer Science
• IT professional certification
• Strong strategy development and implementation skills
• Strong leadership and people management skills
• Excellent interpersonal and communication skills
• Negotiation and persuasive skills