Head E-Banking at Personal Trust Microfinance Bank

Job Summary

The Head of e-business is responsible for the development, implementation and management of electronic banking solutions.

Job Responsibilities

• Develop and implement strategies to grow e-business
• Develop operating manuals / procedures for e-products operations
• Drive product utilization and performance across all channels
• Provide user support including timely reconciliation and resolutions of disputes
• Manage each channel as a business, focusing on service delivery, income and cost.
• Responsible for implementing and monitoring service level agreements
• Manage and oversee project implementation within budget and set time frames
• Continually enhance and upgrade existing e- products and services
• Manage relationships with third party service providers
• Keep abreast of latest technology and development
• Develop new product and services
• Champion e-business across the Bank

Qualification/skills

• HND/BSc/ in IT or Computer Science
• IT professional certification/qualification (CCNA, CISA etc.)
• Evidence of completion/ exemption of/from NYSC
• Experienced in product development and project management
• Strong strategy development and implementation skills
• Ability to effectively communicate with internal and external customers