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  • Posted: Feb 23, 2021
    Deadline: Not specified
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    Coscharis will deliver excellent products and services to our customers, giving them the highest value for their money and will officecontribute to societal development and progress by exploring and exploiting technological innovations, ploughing back resources for the society, providing fulfillment and a sense of pride in its employees; and will ensure the ...
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    Head, CRM

    Key Responsibilities / Knowledge / Skills

    • Responsible for establishing and documenting customer care policies and procedures
    • In charge of mystery shopping
    • Keep and update customer database
    • Manage customers’ complaint/feedback
    • Supervise and coordinate the responsibilities CRM Executives and also mentor them
    • Preparation of weekly CEM reports including data analysis for decision making and service improvement a Initiate and implement customer’s service culture amongst other key responsibilities

    Qualifications/ Experience

    • Minimum of first degree with at least 5 years’ experience as Head, CRM in a reputable organization and vast knowledge of Computer/Microsoft office. Must also possess excellent communication skills (both verbal and written).

    Method of Application

    Interested and qualified candidates should send their Applications and Detailed CV (in word format) to: hr@coscharisgroup.net

    Note: Only shortlisted applicants will be contacted.

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Average Salary at Coscharis Group
₦ 94K from 17 employees
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