Head, Contact Centre (SIAML) at Stanbic IBTC

Job Description

• The head of Client Services helps clients to better understand SIAML products and also acts as liaison between the client and the company.
• S/he is responsible for collaborating with different units and departments in order to improve customer support initiatives and enhance customer satisfaction

Qualifications

• First Degree.
• MBA, Certified Customer service professional would be an added advantage
• General knowledge of the financial industry.

Experience:

• Minimum of 7 years experience in Personal and Business Banking.
• Minimum of 2 years investigation experience.
• Ability to manage IT related audit and investigation
• Understanding of operational transactions and improve overall experience.

Behavioural Competencies:

• Upholding Standards
• Developing Strategies
• Resolving Conflict
• Leading People
• Developing Practical Approaches

Technical Competencies:

• Strategic Planning and Reporting
• Control Operational Planning
• Quality Orientation
• Query Resolution