Head, Commercial at Enugu Electricity Distribution Plc (EEDC)

Responsibilities

• Oversee all Commercial activities in the Region
• Liaise with the RRG in all the Districts in the Region to ensure debt reduction
• Formulation of suitable budgeting controls and Monitoring SLA’s & KPI’s for DBM’s, DCM’s, Feeder Managers, Marketers, Operation Technicians and other Units under the Commercial Department.
• Ensuring adherence to payment agreements, delivery of LORs and follow-ups for the payments.
• Reviewing and ensuring data flow at CHQ to various departments such as billing, BIU, communication, legal, security, metering and operations.
• Ensuring manpower in the field is enabled to face challenges by guiding, grooming, developing and supporting them as and when required, i.e. staff productivity.
• Creating and submitting the periodic management report such as Customer Alignment data as required, e.g. Suspended account reactivation, HNP, etc.
• Ensuring manpower adequacy and target delivery
• Creating business continuity plans.

Community Relations:

• Facilitates the integration of EEDC into the fabric of the communities by using effective marketing and communications activities.
• Acts as an advocate within the public and private sectors for issues relevant to EEDC, its services, facilities, and constituencies.
• Listens to customers, and the communities in order to improve services and generate community involvement. Assures community awareness of EEDC’s response to community needs.

Customer Service:

• Work with District Business Managers, District Commercial Managers, Feeder Managers, Customer Service Officers, Operations and other regional staff to maintain a customer-focused attitude with a focus on activities that create lifetime customers.

Health & Safety:

• Lead the promotion of a “Safety Above All” culture in the region.
• Support the safety plan through personal involvement in all aspects of safety, including training and attention to the adherence to safety requirements of particular trades or skills.
• Ensure that safety initiatives are consistently administered in compliance with EEDC policies and government regulations.

Technical Services:

• Review maintenance planned work orders, and other facility repair activities for completeness, proper method, quality of accomplishment, and availability of materials both before and after work.

Qualifications

• B.Sc / HND in Marketing, Business Management, Social Sciences, Engineering, etc.
• Minimum of 10 years’ marketing/commercial work experience.
• Experience in the power sector, although not a prerequisite, may be an advantage.
• Professional qualification in marketing, management etc. will also be an advantage.
• Understanding of business management, strategies, and operations.
• Decision-making and teamwork skills.
• Experience in managing service delivery.
• Experience in people management.
• Highly motivated and entrepreneurial professional.
• Analytical skill
• Ability to lead and drive performance
• Result driven.