Head, Business Operations and Support at Sanofi

Job Requisition ID: R2642962
Grade L3-2
Function: Business Support 
Reports to: General Manager

Job Description

• We are looking for an experienced & talented candidate to fill our vacant Head, Business Operations and Support position.
• This candidate would support the development of the company’s business strategy by providing robust performance analysis and insights to the business, ensuring excellence in planning and execution for optimal performance.
• Drive business by transforming and optimizing Go To Market approach and internal processes through digital and MCE initiatives
• Drive, lead, and support the transformation of the promotional business models finding optimal balance between customer preferences, business objectives of BUs via effective resources allocation
• Transform Business Operations function to support BUs in delivering their strategies via development of new/improve existing tools driving better insights and decision making due to external market data opportunities, re-engineering of the BO&Ss processes and upgrade of systems.
• Independent sounding board for BUs due to broader overview and analysis of the market, trends, deep insight into operational DNA of the organization
• By joining us, you will have the opportunity to provide direction and leadership for the team of highly motivated employees in the Business Operations and Support department.
• If this sounds like a challenge that interest you, then hurry now and click the apply button below to experience a world of limitless career opportunities.

Key Accountabilities
Sales Force Excellence:

• Develop an annual incentive plan that delivers upon commercial needs & meets ITC requirements and conforms to given guidelines and implement and manage the same
• Responsible for overall data integrity and quality assurance for sales force incentive payouts, sales force sizing and structural analyses, sales force metrics and other data measurements related to sales.
• Assist Commercial Team in the management of the business planning process, as required by the operation as well as the Africa Zone.
• Continue to develop the Management Information Systems (MIS) to maximize Targeting, Territory Management alignment and Segmentation Best Practices, and to provide a portal to the Company for key commercial information
• Drive Affiliate Digital transformation journey and customer engagement strategies.

Launch management + Portfolio Building support:

• Provide launch planning support to affiliates for budgeting and long-range planningprocesses

Business Development & Marketing Excellence:

• Develop and implement a process to track performance and effectiveness of marketingstrategies in terms of implementation and execution of all strategic projects
• Portfolio optimization, current portfolio and lead business development projects pertaining to portfolio expansion
• Conduct market, customer and competitor research and prepare reports to support management decision making process
• Oversee secondary data analysis and primary research projects to support Marketing and Sales’ plan
• Conduct periodic analysis of Pharmaceutical Market dynamics and Sanofi portfolio in relevant regions
• Contribute to the development of marketing strategy, objectives and KPIs by providing analytical inputs
• Support the implementation of a performance culture across Countries by conducting in-depth analysis of the productivity and facilitating the best process approach to achieve innovative business outcomes
• Track performance of new launches and excellence in execution

Market intelligence:

• Monitor/track Sanofi brands performance in market
• Deliver accessible and easily understood intelligence report to drive business decisions
• Monitor market trends and development in pharmaceutical industry in ME, collect and share intelligence on activities of competition.
• Identify opportunities and risks based on market development and propose activities to use opportunities and mitigate risks

Patient Support:

• Provide oversight on patient support programs in country as Patient Program Leader Manager
• Review and approve patient support program in Nigeria and Ghana

Digital & Multi Channel Engagement:

• Drive commercial digital strategy and execution to improve customer experience, including marketing automation, websites, apps, email, and any other digital activities.
• Apply efficient, relevant, action oriented and innovative recommendations to BUs to drive marketing and digital activities and performance.
• Lead strategizing Sanofi Digital/MCE roadmap to build 1st in class MCE model in pharma
• Define mission and short to midterm MCE group goals, competencies & capability for success

General:

• Cross-functional collaboration with all involved stakeholders, defining together WoW, rules and processes (if applicable)

Working Relationships

• Internal: Sales, Medical, Marketing, Trade & Revenue Management, Communications, Public Affairs, Human Resources, and all other departments of the Affiliate 
• External: Business Excellence solution providers. 

Requirements

• B.Sc. Degree essential, ideally with Scientific and/or Medical background. Master’s Degree in Business is an advantage. Pharmacist Preferred.
• Minimum 10 years Pharma experiencewhich should include at least 6 years of extensive experience in Sales and Marketing preferably.
• Demonstrates a high level of drive and ambition for optimal business results and injectsenergy and enthusiasm into the organization
• Strong project leadership capabilities
• Excellent interpersonal and communication skills with internal and external customers
• Experience in a multi-cultural, multi-functional international environment and matrix organization
• Demonstrates excellent analytical and planning strengths; quick to analyze and act without compromising quality; utilizes effective negotiation skills.
• Highly focused and drives to set for her/himself, and help others to set for themselves, ambitious objectives while knowing how to take calculated risks.
• Displays a high degree of innovation and pro-activeness – able to challenge the status to constantly self-challenge and challenge others in a constructive way.
• Shows integrity, tenacity, resilience and adaptability in complex situations and an often-changing environment; can handle pressure and commit to and respect deadlines.
• Strong knowledge of information systems and workflows for processes such as MS ProjectManagement, IMS Data-View, IMS-IPads, database maintenance
• Computer skills including the use of MS Excel, Access, Power Point, and Word at sufficient levels as the job requires.
• Ability to operate cross functionally, delivering support to the sales team, Marketing team among others
• Makes timely decisions & drives necessary changes for performance.