Head, Broadband Solutions at Phase3 Telecom

Department: Broadband Solutions

Job Role Summary

• This role is responsible for the management of Phase3 Telecom’s IP/MPLS network infrastructure, resources, processes and people within the Broadband Solutions team.
• S/he will be the custodian of all routers, switches, servers and other devices used in providing broadband internet, VPN, Voice and other data services on Phase3’s IP network.
• S/he will lead in the designing and planning for maximum uptime including the DNS servers, email and IT infrastructure.
• The head of BBS will maintain Phase3’s IP addressing resources including the membership with AFRINIC and other internet-peering partners;
• S/he will also provide level-3 support for all incidents towards timely resolution, leading the team in the daily monitoring and handling of service escalations.
• He will work with relevant units in the business to ensure customer satisfaction matches and enhances the service brand.

Qualifications
Educational Qualification:

• First Degree in Engineering or its related fields e.g. Electrical, Telecoms, Computer Science
• Professional certification from an accredited professional body; CCNP/HCIP or the equivalent is crucial
• Masters degree in a related field and or an MBA is an advantage.

Work Experience:

• Minimum of 8 years experience, 6 years in the telecoms sector, with 4 years at senior management level of large, multi-function and multi-funded organizations.
• Strong experience managing large networks with multiple vendors, diverse equipment and scenarios.
• Experience in data communication network projects.
• Experience in leading, mentoring and generating results from diverse and multi-skilled teams.
• Experience in managing pre-sales engagement in a fast-paced environment will be an added advantage; customer-facing role, capturing requirements and providing solutions to customers and prospects.
• Server deployment and management
• Level 2 & 3 service support
• Knowledge of and experience in deploying:
  • IP/TCP solutions
  • Routing protocols – BGP, EIGRP, OSPF, IS-IS
  • Fiber Optics, Microwave communication
  • LAN Switching and management– VLAN, STP, access lists
  • WAN – MPLS/VPN, VPLS, MP-BGP, LDP, L2TP
  • DNS, DHCP solutions
  • Robust Wi-Fi requirements.

Technical Competence:

• Experience in handling Cisco iOS and Huawei VRP
• Network design, planning, administration and maintenance
• Network troubleshooting and resolution of IP/MPLS/WAN/LAN connectivity issues
• Troubleshooting of connectivity on entire the network (BGP, OSPF, EIGRP)
• IP equipment deployment and management
• Strong experience in the installation, maintenance, configuring and troubleshooting of IP equipment such as Huawei and Cisco core routers & switches;
• Management and monitoring of all network elements using monitoring platforms
• Prompt diagnostic and repair of faulty network equipment in different remote POPs locations by liaising with the field engineers.
• Management of IPv4/IPv6 resources and bandwidth allocation for optimal performance

Knowledge transfer to other Team Members:

• Masterful deployment of LAN, MAN solutions; CPEs; router, switches, access points and controllers
• IP traffic engineering & QoS
• Active Directory and Microsoft Exchange
• Cloud services and platforms especially Azure and Google Services.

Key Skills and Attributes:

• Excellent leadership skills
• Strong team player
• Mature, credible and able to maintain a high level of confidentiality as regards all aspects of Company related business
• Result- oriented, self-driven with a clear focus on provision of excellent services
• Ability to embrace and drive change with the skills to generate team ownership.
• Excellent communications skills, both written and oral, including management report writing skills
• Strong influencing and negotiating skill
• Reliable, tolerant and an emphatic communicator
• Excellent presentation skills and able to organize meetings
• Customer service mindset
• Integrity and honesty
• Futuristic and conversant with emerging global technologies.