Head, Admin at Unified Payment Services Limited

Job Objective (s)

• The Head, Admin is responsible for providing strategic leadership and oversight of all administrative functions across the organization.
• The role drives operational efficiency, cost optimization, and service excellence across facilities management, corporate services, logistics, and vendor ecosystems.
• This position ensures that administrative operations are aligned with business objectives, compliant with regulatory standards, and structured to support scalability within a fast-paced fintech environment.

Duties & Responsibilities|
Administrative Strategy & Operational Excellence:

• Develop and execute a comprehensive administrative strategy aligned with corporate objectives.
• Design and continuously optimize administrative policies, processes, and service delivery models.
• Drive efficiency initiatives to improve turnaround times, service quality, and cost effectiveness.
• Lead digitization and automation of administrative processes where applicable.

Facilities & Asset Management:

• Oversee end-to-end management of office facilities, including acquisition, lease administration, and space optimization.
• Ensure all facilities meet health, safety, and regulatory compliance standards.
• Drive asset lifecycle management, including tracking, utilization, and disposal.

Procurement & Vendor Management:

• Provide oversight for administrative procurement activities in alignment with company policies.
• Establish and manage vendor selection frameworks, including due diligence and onboarding.
• Lead contract negotiations to secure favorable commercial terms and service levels.
• Monitor vendor performance against SLAs and implement corrective actions where required.

Logistics, Travel & Protocol Management:

• Oversee corporate travel management, ensuring cost efficiency and policy compliance.
• Coordinate high-level protocol and logistics for executive engagements and corporate events.
• Ensure seamless delivery of administrative support services across all business units.

Financial Oversight & Cost Management:

• Develop and manage the administration budget, ensuring alignment with financial targets.
• Track and report administrative expenditures, identifying cost-saving opportunities.
• Implement cost control measures without compromising service quality.

Risk, Compliance & Governance:

• Ensure compliance with internal policies, regulatory requirements, and industry standards.
• Establish and maintain strong internal controls across administrative processes.
• Partner with Internal Audit and Risk teams to mitigate operational risks.
• Ensure adherence to workplace health, safety, and environmental standards.

Stakeholder & Cross-Functional Engagement:

• Serve as a strategic partner to business units, ensuring administrative support aligns with operational needs.
• Interface with senior leadership on administrative performance, risks, and improvement initiatives.
• Manage relationships with external stakeholders, including regulators, vendors, and service providers.

Staff Attraction, Motivation. and Retention:

• Fill vacant roles within the department in a timely manner and provide opportunities for growth and development.
• Provide training, mentorship, and upskilling programs.
• Recognize and reward individual and team achievements and contribution.
• Encourage open communication and feedback.
• Give employees autonomy and ownership of their work to motivate them.
• Foster a positive work culture that encourages collaboration, innovation, and creativity.
• Regularly engage direct reports to understand their needs and concerns.
• Foster a diverse and inclusive work environment that values different perspectives and backgrounds.

Job Requirements 

• Education: B.Sc/HND in a Social Science, Business Administration, or a related field Experience:
• Minimum of 10 years’ experience in administration.
• At least 4–6 years in a leadership role with oversight of multi-functional administrative operations.
• Experience working within a highly regulated industry is preferred..