Hausa Speaking Telesales Agents at Jiji Online Marketplace Limited

JOB SUMMARY

Your role is to help our customers and vendors have an easy and enjoyable experience with Jiji.NG services. We believe that a positive customer and vendor experience impacts overall growth so you will have the complete responsibility to ensure that this is achieved.

RESPONSIBILITIES

• Delivering an efficient responses through scripts, templates to all inquiries and general calls (both outbound and inbound).
• Escalating customer, client and vendor feedback and IT issues to help improve our product service offering.
• A good understanding of the market dynamics in the online, ecommerce and classifieds sector through research, market studies etc.
• You will be responsible to maintain quality assurance standards in all calls.
• Disciplined use of CRM system, forecasting and analyzing sales data.
• Regular reporting of KPI’s to management and keeping to targets.
• Meeting with set KPIs and KRAs in your job.

REQUIREMENTS

• Fluency in the Hausa Language is compulsory
• Passionate about Telesales, customer service and sales
• Minimum of six months experience preferably in the online, ecommerce and classifieds sector.
• Excellent verbal and written communication skills
• Detail oriented, excellent collaborator and Team Player
• Aptitude in problem solving

BENEFITS

• A steep learning curve in an innovative industry with plenty of responsibility
• HMO and Pensions
• Regular get-togethers, team building events, and TGIF
• Great work environment and fun loving with co-workers
• Free daily lunch
• Access to employee loans