Hausa Speaking Call Centre Agent at Work Place Centre Limited September, 2021

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- Hausa Speaking Call Centre Agent at Work Place Centre Limited
- View Jobs in ICT / Telecommunication / View Jobs at Work Place Centre Limited
Posted: Sep 3, 2021

Deadline: Sep 19, 2021
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Work Place Centre Limited is a World Class Skills Development and HR / ICT Consulting Services organisation that adds significant value to our clients and society.
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Hausa Speaking Call Centre Agent
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience
- Location Lagos
- Job Field Customer Care
- Answering phones from customers professionally and responding to customer inquiries and complaints.
- Researching required information using available resources.
- Handling and resolving customer complaints regarding product sales to customer service problems.
- Providing customers with the organization’s service and product information.
- Processing forms, orders, and applications requested by the customers.
- Identifying, escalating priority issues and reporting to the high-level management.
- Routing inbound calls to the appropriate resources.
- Following up complicated customer calls where required.
- Completing call notes and call reports as necessary and updating them in the CRM.
- Obtaining and evaluating all relevant data to handle complaints and inquiries.
- Recording details of comments, inquiries, complaints, and actions taken.
- Managing administration, communicating and coordinating with internal departments.
- Other duties as assigned.
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Method of Application

Interested and qualified candidates should forward their CV to: careers@workplacecentre.com using the position as subject of email.

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