Gym Attendant at Nosagie Holdings

Job Description

• The Gym Attendant is responsible for maintaining a safe, clean, and welcoming environment for gym members and guests.
• The role involves monitoring gym activities, assisting clients with equipment use, enforcing safety standards, and ensuring excellent customer service at all times.

Responsibilities

• Welcome and attend to gym members and guests in a professional and friendly manner.
• Ensure all gym equipment is in proper working condition and report faults promptly.
• Guide members on the correct and safe use of gym equipment (without performing personal training unless certified).
• Monitor the gym floor to ensure adherence to safety rules and etiquette.
• Provide immediate assistance in case of injury or emergency and escalate as required.
• Maintain cleanliness and orderliness of the gym, including equipment sanitization and arrangement.
• Keep track of gym usage, attendance, and member inquiries.
• Enforce facility policies and report incidents to the Gym Manager.
• Assist in organizing fitness programs, events, or promotional activities where necessary.
• Provide basic customer service support such as responding to member complaints and guiding them to the right staff.

Key Performance Indicators (KPIs)

• Member satisfaction and feedback.
• Cleanliness and order of gym facilities.
• Compliance with health and safety protocols.
• Prompt reporting and resolution of equipment/facility issues.
• Positive customer interactions and support

Experience

• Experience in a gym, fitness center, or customer service role preferred.
• Basic knowledge of fitness equipment and health & safety guidelines.
• First Aid/CPR certification is an advantage.

Skills Required

• Excellent Communication and Interpersonal Skills.
• Customer Service Orientation.
• Attention to Detail and Safety Awareness.
• Organizational and Time Management Skills.
• Ability to remain calm and professional in emergency situations.
• Team Player with a friendly and approachable attitude.