Guest Service Agent at Movenpick Hotels & Resorts

Job Summary

• Provide personalised service and a memorable experience for our guests – every guest, every interaction, every day.
• Be an advocate of ALL: Accor’s loyalty program to non members
• Checking guests in and out Maintaining accurate guest accounts
• Taking bookings, providing helpful information & entering reservations
• Answering guests queries in a timely and efficient manner.
• Addressing guest requests and handling guest complaints in a positive manner.
• Liaise with inter departments to assist guest and advise of room moves

Qualifications

• Exceptional customer service skills with excellent communication and interpersonal abilities
• Fluency in English; additional language skills are advantageous
• Proficiency in Microsoft Office suite and ability to quickly learn new software systems (Opera experience desirable)
• Strong problem-solving skills and ability to remain calm under pressure
• Flexibility to work various shifts, including evenings, weekends, and holidays
• Previous hotel front office reception experience is beneficial but not essential
• A friendly and positive can-do attitude with strong teamwork skills