Guest Service Agent at Grand Maridos Hotel

Job Description

• Welcoming customers upon entrance and confirming reservations
• Acting as the point of reference for guests who need assistance or information and attending to their requirements
• Understanding customer’s needs and providing them with personalized solutions by suggesting activities and facilities provided by the hotel
• Acquiring extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
• Arranging events, excursions, transportation etc. upon request from hotel residents
• Answering the phone and make reservations, taking and distributing messages or mail and redirecting calls
• Responding to complaints and finding the appropriate solution