Guest Relations Host at Jones Lang LaSalle Incorporated - JLL

Responsibilities

• Responsible for external Client / Hospitality services including visitor management, reception, client suite management and hospitality si.e. (FB, dining, etc)
• Responsible for and manage the Customer Experience services within reception and workplace and how it impacts  all client employees and visitors
• Proactive communicator with all key influencers within JLL and client
• Liaising with the team and other key stakeholders.
• Support the operational Workplace Experience Survey NPS
• Own your operational space to ensure a fantastic Service Journey for customers within your location.
• Support the look and feel of the welcome area from a housekeeping, cleaning perspective both internally and externally  
• To ensure that customers are given a prompt and efficient service and expectations are consistently exceeded.
• To regularly monitor customer feedback and produce an appropriate action plan based on the results.
• To maintain an effective business relationship with the client by understanding their needs and transferring these into the location.

Sound Like You? To Apply, You Need to Be / Have

• You are passionate about people, providing them with great experiences. A natural "people person" with exceptional Customer Service skills
• Has strong relationship building skills to be able to get to know, understand and respond to the needs of our staff and customers
• High attention to detail
• Flexible and proactive
• Ability to react quickly and decisively when faced with a problem or issue
• Team player, 3 years’ experience in working within a Front of House or Reception environment ideally gained within a corporate or hotel environment
• Able to work off their own initiative and with minimal direction
• Strong team player with a commitment to support their colleagues
• Exceptionally organised and skilled in multi-tasking
• Computer Literate – good understanding and working knowledge of office software.
• Communication – good level written, oral communications skills. An influential communicator, with the ability to deliver clear and concise messages and identify mutually agreeable solutions.
• Proven track record of achievement
• An ability to understand problems, its impact and provide resolutions in a timely manner
• Feel empowered to take action and resolve issues quickly and thoughtfully.
• Excellent time management and organisational skills.
• Ability to work under pressure and to tight deadlines.