Group Head Retail Banking (V BANK) at VFD Group

Job Description

The Group Head, Retail Banking will lead and grow the Retail Banking business of a digital-first national microfinance bank, leveraging technology and innovative retail solutions to onboard, engage, and retain customers. The role is responsible for driving deposits, payments, transactions, and loans that deliver value for customers while enhancing the bank’s market share and profitability.

• Develop and execute retail banking strategy focused on customer acquisition, retention, and growth.
• Design and implement innovative retail products and services tailored to customer needs.
• Lead digital adoption initiatives that enhance customer experience and drive transaction volumes.
• Drive deposit mobilization and ensure growth of payments, loan, and transaction portfolios.
• Build customer ownership and loyalty through targeted engagement and relationship programs.
• Partner with technology teams to create seamless, scalable, and secure digital banking solutions.
• Monitor performance metrics and ensure compliance with regulatory standards.
• Provide leadership to the Retail Banking team and build a performance-driven culture.
• Identify growth opportunities in Nigeria and across Africa to scale the bank’s retail presence.
• Build and lead a results-driven team to develop and execute strategies aimed at achieving retail banking targets, including N100B in deposits and N80B in loan disbursements annually.
• Build and maintain strong relationships with retail clients, ensuring at least 300K individual customers are onboarded.
• Drive adoption of multiple banking products by ensuring 85% of retail clients use at least three VBank products.
• Oversee the structuring of financial solutions such as personal loans and savings/investment products.
• Monitor and improve retail customer engagement, ensuring a 95% active customer ratio.
• Work with internal teams to enhance digital banking solutions and streamline transaction processes for retail clients.
• Ensure adherence to compliance, risk management, and regulatory guidelines in all retail banking activities.

Requirements

• Bachelor's degree in Finance, Banking, Business Administration, Economics or related field; MBA or professional certification is an added advantage.
• Minimum of 10–12 years of experience in retail banking, with at least 5 years in a leadership role.
• Strong understanding of consumer financial services, credit analysis, and retail risk management.
• Excellent relationship management, customer service, and sales leadership skills.
• Experience with digital banking platforms and fintech solutions.
• Proven track record in customer acquisition and retention strategies
• Proven track record of driving digital retail banking growth and innovation.