Group General Manager at Greengates Group

The Job Summary

GROUP General Manager is responsible for driving growth in the company and setting business objectives for the company. He must have strong business acumen with great people management skills.

Job Responsibilities

• Responsible for creating and delivering the growth strategy for the business with full P&L accountability.
• Responsible for general management of the business unit and provides guidance to managers and other leadership colleagues as well as motivation to all staff within the unit.
• Supervise and assign duties to company subordinates.
• Operate a client-responsive organization and be the point elevation person for clients when required.
• Oversee the store, account admin to ensure proper accountability, etc.
• Direct the planning and coordination of a Greengates Specialties plan including facility expansion and equipment modifications to support future business growth and compliance.
• Leads the budget process and accounting, booking keeping of stock

Key Responsibilities

Financial

• Develop appropriate business strategies to achieve financial targets
• Prepare team business plans, budgets and any subsequent revisions
• Review monthly team and financial performance against plans and budgets
• Analyse and explain budget variances (i.e. deviations from plan, recommend corrective action, etc.)
• Prepare marketing, sales and call reports as defined below
• Deliver revenue budget
• Manage cost budget to achieve cost reduction targets
• Ensure timely collection of receivables

Customer Relationships

• Implement regular and documented calling program for all customers (i.e. call plans, call reports, etc.)
• Implement customer commitments as defined and/or agreed during marketing calls
• Log/report and evaluate all customer complaints/issues
• Ensure timely and satisfactory resolution of all customer complaints/issues
• Implement a process which quickly/immediately surfaces and documents customer issues/complaints
• Identify and develop new customer segments

Internal Business Processes

• Ensure that all business and financial terms are agreed with the customer, documented and appropriately executed/signed-off.
• Set up and document business processes which assure our revenues and deliver customer satisfaction.
• Set-up and maintain ordered customer files in a standardised format which facilitates speedy and efficient access to customer and business information.
• Ensure that all in-coming business correspondence has a received stamp indicating the receiving unit/department, and date and is signed off by the receiving officer.
• Develop and periodically review pricing structure for all the revenue areas.
• Have a friendly disposition towards the regulators of our business.

Innovation, learning & growth

• Develop training/knowledge improvement plans for self and supervised staff based on key skills requirements and identified skills gaps.
• Ensure skills upgrade of self and all supervised staff through on-the-job and other training interventions.
• Deliver continuous improvement in revenue quality, customer satisfaction and internal business processes within areas of responsibility.
• Lead by good example

KPIs (Key Performance Indices):

Financial Measures:

• Achievement of overall revenue target to be set on assumption of duty
• New business development (revenues from new customers and products)
• 95% Collection of receivables within 60 days maximum
• Cost consciousness and achievement of cost management targets of 10% from the previous year
• Develop product specification for all revenue areas which include but not limited to products created for sale
•  Identify, develop and implement new business opportunities within the subsidiary.

Customer Relationships:

• Achieve 100% signed MOU/Contract with all corporate customers
• Documented and executed customer calling programs
• Timely implementation of customer commitments (i.e. under-promise and over-deliver)
•  Adequate surfacing and documentation of customer issues
• Speedy and adequate/satisfactory resolution of customer complaints
• Customer retention (revenues from existing customers)

Internal Processes:

• Develop and implement a clearly defined pricing and discount structure with inbuilt authorisation levels
• Standardisation of key marketing and sales documents (Intro letter, MOUs, Price matrix, etc)
• Knowledge of, and adherence to, Group and Company policies and procedures.
• Documented customer agreements
• Quality of organisation and completeness of customer and business records
• Quality of internal business processes and business controls which support service delivery and assure revenues
• Quality of internal business processes documentation for processes under area of supervision
• Ensuring the company’s fleet are functional and giving required results.
• Ensure the training, and customers’ forum are organized and participated in from time to time.
• To handle all regulatory issues within the time frame.
• Internal control process and SOPs are institutionalized at your resumption.

Innovation, learning & growth:

• Quality of self and staff training plan
• Quality and frequency of documented on-the-job training interventions.
• Training of self and staff on internal business processes relevant to job performance
• Introduction and execution of business innovations resulting in improved customer retention/satisfaction, revenues, staff quality/productivity, and/or cost reduction.
• Ability to provide feasible and structural improvements initiatives you introduced to the company’s marketing/sales, accounting, logistics, customers’ service, regional offices and administration departments.

Core Competencies:

• Excellent interpersonal skills
• Effective oral and written communication skills
• Supervisory skills
• Problem solving skills
• Negotiation skills
• Interviewing skills
• Time management skills
• Excellent knowledge of MS Office especially Excel and Word
• Competence to drive growth

Educational Qualification:

• M.B.A. in, Business Administration or any other related field with at least 15 years is required
• Minimum of 13 year of prior experience as a GM / General Manager in a manufacturing company.
• Proven leadership and people management skills, including the ability to recruit and retain a highly motivated team and nurture and mentor talent.