Ground Operations Manager at Cross River State Government

Reports To: Acting Managing Director

Function

• The Ground Operations Manager is tasked with ensuring a safe, efficient, reliable and high-quality co-ordination of ground operations to meet all regulatory requirements.

Job Description

• Manage effective relationship with external agencies.
• Liaising and coordinating with the relevant internal departments to organise logistics.
• Designing policies, overseeing customer service, directly supervising customer service staff (Check-In, Lounge, Ticketing…) as relates to adherence to uniform program, general appearance, proper procedures and all other policies.
• Developing and nurturing customer relationship to maximise customers’ satisfaction.
• To be involved in administration and co-ordination; including flight planning, dispatch etc.
• Preparation of ground operations bulletin and/or safety bulletins.
• Execution of operational arrangements, management of ground staff and addressing ground operation complains.
• Undertaking of station visits and relevant audits/inspections/trainings as well as follow up on outstanding items as Air Safety reports, mystery passenger report, audit findings and other findings within the confines of Ground Operations processes.
• Implementing health and safety standards.
• Liaising with head of security, union officials and airport stakeholders.
• General administration and creating reports for the Managing Director.

Knowledge, Skills And Experience

• Bachelor, HND or higher qualification.
• Minimum of 5 years proven experience as head of operations, operations director or similar role.
• Good command of English language.
• Experience with IT systems.
• Good knowledge on Dangerous Goods and their Regulations.
• Ability to ascertain health hazard and implement health and safety standards.
• Brilliant financial planning skills as well as outstanding communication and negotiation skills.
• Excellent organisational and leadership skills.
• Problems solving aptitude.
• Ability to work under pressure and multitasking.