Graduate Intern - IT Support at Netcom Africa

Responsibilities:

• Proactive and always alert and following up to respond and get things done, while using every escalation as an opportunity to improve laid down procedures and follow-up on communication and implementation of the same.
• In depth Experience with Microsoft Outlook, Word, Excel, and PowerPoint.
• Basic knowledge on servers, cloud computing & security
• Knowledge of IT Support procedures, systems, administration, and support with the ability to sustainably clarify, improve and change existing or new operational IT Support initiatives.
• Knowledge of ticketing system, Service Level Agreement, key performance indicators
• Knowledge of desktop, laptop, mobile device, and unified communications (IP phone, voip, conference system) troubleshooting installation and troubleshooting.

Requirements

• A recent graduate with a Bachelor's degree in Computer science or a related field.
• Strong desire to learn and a genuine interest in telecommunications.
• Excellent problem-solving and analytical skills.
• Effective communication and teamwork abilities.
• Self-motivated with a strong commitment to professional growth.