Graduate Customer Support Intern at Whogohost

Job Description

• Connect with customers via phone, email, and chat to provide a personalized help desk experience without scripts
• Troubleshoot a variety of basic technical and non-technical issues customers are having with their web hosting plans and services.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Meet performance standards set by the department
• Work with customers to describe products and/or services, in order to persuade potential and current customers to renew or purchase products and/or services.
• Provide front-line support for level one escalation via telephone/email support to customers for their queries
• Send reminders to customers through call/email for renewal.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Perform miscellaneous tasks as assigned.

Salary
N40,000 (Monthly).