WhoGoHost is Nigeria's #1 Web Hosting and Domain Registration Company. Whogohost was founded in the year 2007 and over the years, we have grown to become the leading web hosting company in the country. We are an accredited Google Cloud Partner, CPanel Partner, NG domain registrars as well as a Cloudflare Certified Partner. We have also partnered with MainOne to provide Nigerians with fast, reliable local web hosting at an affordable rate.
Connect with customers via phone, email, and chat to provide a personalized help desk experience without scripts
Troubleshoot a variety of basic technical and non-technical issues customers are having with their web hosting plans and services.
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Meet performance standards set by the department
Work with customers to describe products and/or services, in order to persuade potential and current customers to renew or purchase products and/or services.
Provide front-line support for level one escalation via telephone/email support to customers for their queries
Send reminders to customers through call/email for renewal.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
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