WhoGoHost is currently the largest web hosting company in Nigeria and the West African region. The company started as a web hosting firm but has grown to offer a lot of other products and services to help her customers grow and succeed online. Focused on delivering top-notch support and the best offerings, WhoGoHost continues to evolve and introduce new ways...
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Connect with customers via phone, email, and chat to provide a personalized help desk experience without scripts
Troubleshoot a variety of basic technical and non-technical issues customers are having with their web hosting plans and services.
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Meet performance standards set by the department
Work with customers to describe products and/or services, in order to persuade potential and current customers to renew or purchase products and/or services.
Provide front-line support for level one escalation via telephone/email support to customers for their queries
Send reminders to customers through call/email for renewal.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.