Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed ...
Read more about this company
The GNOC Service Desk Engineer will be responsible for managing daily operations of the service desk and representing the team to other stakeholders helping to ensure that the service desk is constantly developing and improving.
Responsibilities
First point of contact for customer concerns.
Answer all network support related telephone calls and email acknowledgement.
Logging and tracking incidents/customer concerns from start to resolution
Ensure Prompt notification to customers on all service affecting incidents and all planned maintenance activities
Generate and analyze network report
Maintain and ensure full compliance with all EQ NOC processes and procedures
Staff Turnover and How to Calculate ItIn this article, we'll explain what staff turnover means, how to calculate it, why it matters, and what businesses can do to reduce it.
MyJobMag Career Kickstart Scholarship 2026: Training Report & HighlightsFollowing the resounding success of the pilot programme, the MyJobMag Career Kickstart Scholarship 2025, the second edition was launched in 2026 to expand impact and deepen outcomes. Here's everything you need to know about how the training went.
AI's Impact on Jobs and Organisations (Nigeria report)This report examines the extent to which AI is affecting jobs and organisations in Nigeria. It brings together perspectives from HR professionals and managers across different industries.
Gmail
Yahoomail