General Operations Supervisor at Box Residence

Job Description

• Responsible for ensuring that the hotel provides excellent customer service, managing staff, overseeing room allocations, allocating tasks, managing shifts, and resolving issues that may arise.

Responsibilities

• Supervise daily hotel operations to ensure quality service and guest satisfaction.
• Monitor staffing levels and oversee employee schedules to ensure adequate coverage.
• Respond to guest complaints and concerns in a timely and professional manner.
• Maintain hotel appearance and cleanliness standards.
• Conduct regular inspections of guest rooms and public areas for cleanliness and functionality.
• Train and mentor new employees and provide ongoing training for existing staff.
• Develop and implement operational policies and procedures to improve efficiency and guest experience.
• Responsible for upholding the confidentiality of proprietary information as well as protect the Hotel’s assets.
• Manage inventory and supplies, ensuring adequate stock and timely ordering for both Maintenance unit and House Keeping unit.
• Ensure operations staff are well dressed and ready for each day’s task.
• Any other duty as may be assigned by management from time to time.

Requirements

• Candidates should possess a Bachelor's Degree / HND with 5 - 15 years experience.