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  • Posted: Jan 19, 2022
    Deadline: Jan 26, 2022
  • Westfield Consulting is a management consultancy firm, specialized in Increasing Your Business Performance. It is our mission to help our clients make the right decisions & improve their organizational performance. As a partner to our clients, we work as integrated members of the team and strive to provide valuable deliverables that meet their goals. ...
    Read more about this company


    General Manager

    Location: Ikeja, Lagos

    Job Objective

    • The General Manager is responsible for the overall operational management of the office with a view to implementing the goals and objectives as well as the Policies of the Organization.
    • Direct and oversee daily business activities, improve overall business functions, supervise heads of departments, manage budgets, develop strategic plans, drive policies, and communicate business goals.


    • Oversee day-to-day operations, management, leadership and control of the Office.
    • Develop and control annual budgets for operating and capital expenses. Forecast management plans and prepares monthly performance, explaining variances.
    • Proactively build relationships with residents, ownership, and other stakeholders to create a fantastic experience at all times.
    • Supervise all the departments such as Security, operations, Facility, Finance and other units within the organization for improved efficiency and prompt service delivery at all times.
    • Maintain high resident satisfaction ratings and attract positive reviews using customer-centric approaches.
    • Monitor key performance metrics and deliver accurate financial and operational reporting to ownership.
    • Assist in planning and executing capital improvement projects as needed.
    • Stay up-to-date and maintain market awareness of other competitive establishments around the globe, benchmark standards and study overall market conditions to develop and execute initiatives that outperforms the market.
    • Act as primary strategic contact with property owners, Residents and contractors to ensure that the Organization’s objectives are being met.
    • Prepare and deliver timely, accurate and complete reports for Executive Committee decision-making and awareness.
    • Champion and drive policy, processes and strategy development and implementation.
    • Oversee daily operations of the company, resolve issues and conflicts in a strategic and efficient manner.
    • Ensure the creation and implementation of a strategy designed to grow and improve the business.
    • Coordinate the development of key performance goals for functions and direct reports.
    • Ensure the development of tactical programs to pursue targeted goals and objectives for the Organization.
    • Ensure the overall excellence in delivery and quality of the Organization's offerings to customers/Residents through deployment of the highest standards and practices.
    • Evaluate and decide upon key investments in equipment, infrastructure, and talent.
    • Communicate Overall strategy, decisions, policies and results to the employees and enforce compliance.
    • Negotiate high-level contracts on behalf of the Office, maintain beneficial agreements with vendors, contractors and suppliers.


    • B.Sc / BA in Business or relevant field.
    • A Master’s Degree or its equivalent is desirable.
    • Minimum of 17 years proven experience at Leadership level, 5 of which must have been as a General Manager or in a similar senior leadership role.
    • Experience in Managing in a similar operation is an added advantage.


    • Experience in facilities management environment encompassing team leading and management skills.
    • Highly skilled in planning, research and budgeting.
    • Knowledge of overall business process and functions (Finance, HR, Procurement, Operations, Customer services etc.).
    • Problem-solving aptitude, strong analytical ability, capable of handling complex duties in a strategic manner.
    • Excellent communication, negotiation and presentation skills.
    • Outstanding organizational, supervisory and leadership skills.
    • Strong skill in the area of people management and commercial management.

    Method of Application

    Interested and qualified candidates should send their CV to: using the Job Title as the subject of the email.

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