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  • Posted: Jan 19, 2022
    Deadline: Jan 26, 2022
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  • Westfield Consulting is a management consultancy firm, specialized in Increasing Your Business Performance. It is our mission to help our clients make the right decisions & improve their organizational performance. As a partner to our clients, we work as integrated members of the team and strive to provide valuable deliverables that meet their goals. ...
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    General Manager

    Location: Ikeja, Lagos

    Job Objective

    • The General Manager is responsible for the overall operational management of the office with a view to implementing the goals and objectives as well as the Policies of the Organization.
    • Direct and oversee daily business activities, improve overall business functions, supervise heads of departments, manage budgets, develop strategic plans, drive policies, and communicate business goals.

    Responsibilities

    • Oversee day-to-day operations, management, leadership and control of the Office.
    • Develop and control annual budgets for operating and capital expenses. Forecast management plans and prepares monthly performance, explaining variances.
    • Proactively build relationships with residents, ownership, and other stakeholders to create a fantastic experience at all times.
    • Supervise all the departments such as Security, operations, Facility, Finance and other units within the organization for improved efficiency and prompt service delivery at all times.
    • Maintain high resident satisfaction ratings and attract positive reviews using customer-centric approaches.
    • Monitor key performance metrics and deliver accurate financial and operational reporting to ownership.
    • Assist in planning and executing capital improvement projects as needed.
    • Stay up-to-date and maintain market awareness of other competitive establishments around the globe, benchmark standards and study overall market conditions to develop and execute initiatives that outperforms the market.
    • Act as primary strategic contact with property owners, Residents and contractors to ensure that the Organization’s objectives are being met.
    • Prepare and deliver timely, accurate and complete reports for Executive Committee decision-making and awareness.
    • Champion and drive policy, processes and strategy development and implementation.
    • Oversee daily operations of the company, resolve issues and conflicts in a strategic and efficient manner.
    • Ensure the creation and implementation of a strategy designed to grow and improve the business.
    • Coordinate the development of key performance goals for functions and direct reports.
    • Ensure the development of tactical programs to pursue targeted goals and objectives for the Organization.
    • Ensure the overall excellence in delivery and quality of the Organization's offerings to customers/Residents through deployment of the highest standards and practices.
    • Evaluate and decide upon key investments in equipment, infrastructure, and talent.
    • Communicate Overall strategy, decisions, policies and results to the employees and enforce compliance.
    • Negotiate high-level contracts on behalf of the Office, maintain beneficial agreements with vendors, contractors and suppliers.

    Qualifications

    • B.Sc / BA in Business or relevant field.
    • A Master’s Degree or its equivalent is desirable.
    • Minimum of 17 years proven experience at Leadership level, 5 of which must have been as a General Manager or in a similar senior leadership role.
    • Experience in Managing in a similar operation is an added advantage.

    Competencies:

    • Experience in facilities management environment encompassing team leading and management skills.
    • Highly skilled in planning, research and budgeting.
    • Knowledge of overall business process and functions (Finance, HR, Procurement, Operations, Customer services etc.).
    • Problem-solving aptitude, strong analytical ability, capable of handling complex duties in a strategic manner.
    • Excellent communication, negotiation and presentation skills.
    • Outstanding organizational, supervisory and leadership skills.
    • Strong skill in the area of people management and commercial management.

    Method of Application

    Interested and qualified candidates should send their CV to: cvs@westfield-consulting.com using the Job Title as the subject of the email.

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