General Manager at Westfield Consulting

Location: Ikeja, Lagos

Job Objective

• The General Manager is responsible for the overall operational management of the office with a view to implementing the goals and objectives as well as the Policies of the Organization.
• Direct and oversee daily business activities, improve overall business functions, supervise heads of departments, manage budgets, develop strategic plans, drive policies, and communicate business goals.

Responsibilities

• Oversee day-to-day operations, management, leadership and control of the Office.
• Develop and control annual budgets for operating and capital expenses. Forecast management plans and prepares monthly performance, explaining variances.
• Proactively build relationships with residents, ownership, and other stakeholders to create a fantastic experience at all times.
• Supervise all the departments such as Security, operations, Facility, Finance and other units within the organization for improved efficiency and prompt service delivery at all times.
• Maintain high resident satisfaction ratings and attract positive reviews using customer-centric approaches.
• Monitor key performance metrics and deliver accurate financial and operational reporting to ownership.
• Assist in planning and executing capital improvement projects as needed.
• Stay up-to-date and maintain market awareness of other competitive establishments around the globe, benchmark standards and study overall market conditions to develop and execute initiatives that outperforms the market.
• Act as primary strategic contact with property owners, Residents and contractors to ensure that the Organization’s objectives are being met.
• Prepare and deliver timely, accurate and complete reports for Executive Committee decision-making and awareness.
• Champion and drive policy, processes and strategy development and implementation.
• Oversee daily operations of the company, resolve issues and conflicts in a strategic and efficient manner.
• Ensure the creation and implementation of a strategy designed to grow and improve the business.
• Coordinate the development of key performance goals for functions and direct reports.
• Ensure the development of tactical programs to pursue targeted goals and objectives for the Organization.
• Ensure the overall excellence in delivery and quality of the Organization's offerings to customers/Residents through deployment of the highest standards and practices.
• Evaluate and decide upon key investments in equipment, infrastructure, and talent.
• Communicate Overall strategy, decisions, policies and results to the employees and enforce compliance.
• Negotiate high-level contracts on behalf of the Office, maintain beneficial agreements with vendors, contractors and suppliers.

Qualifications

• B.Sc / BA in Business or relevant field.
• A Master’s Degree or its equivalent is desirable.
• Minimum of 17 years proven experience at Leadership level, 5 of which must have been as a General Manager or in a similar senior leadership role.
• Experience in Managing in a similar operation is an added advantage.

Competencies:

• Experience in facilities management environment encompassing team leading and management skills.
• Highly skilled in planning, research and budgeting.
• Knowledge of overall business process and functions (Finance, HR, Procurement, Operations, Customer services etc.).
• Problem-solving aptitude, strong analytical ability, capable of handling complex duties in a strategic manner.
• Excellent communication, negotiation and presentation skills.
• Outstanding organizational, supervisory and leadership skills.
• Strong skill in the area of people management and commercial management.