General Manager at Vincintore Limited

Job Description

• Develop, recommend, implement, and interpret client service procedures; evaluate the ongoing effectiveness of current operations and systems
• Coordinate activities with other internal units as required to meet customer needs
• Address unusual or difficult inquiries/situations through direct personal action or refers to the appropriate individuals.
• Ensure effective and efficient management of underwriting and claims units in the organization.
• Help in the management of staff in the organization.
• Ensure customer complaints are identified and recorded and addressed.
• Participate in Client review meetings, external audit feedback sessions and new business tender processes.
• Ensure that work levels are evenly distributed across the teams; implement work reallocation strategies where appropriate to ensure effective Work in Progress management.
• Take appropriate action to address situations where referrals are not being made.
• Work towards agreed budgeted revenue and costs. Construct and effectively manage team budgets.

Qualifications, Competencies and Attributes

• Hold a Bachelor's Degree in Business Management / Insurance
• Must have minimum of five (5) years of Direct/Retail marketing experience in an Insurance Company or Broking Firm with proven result oriented track record.
• Professional qualification in insurance is a must.
• Personality: A go-getter, enthusiastic, results oriented with excellent communication and social skills.
• A forward planner with clear focus, mature, reliable, hardworking and able to work without supervision
• Management ability:
• Computer skills: Must be adept in use of Ms Word, Excel, Access, power-point, Internet and email
• Honest and with high integrity