General Manager, Sales at Workforce Group

Job Description
Business Development:

• Network and partner with building construction companies and other proposed clients to create sales opportunities.
• Negotiate contracts for purchases and manage, renew, review contracts as required to enable effective customer/supplier relations.
• Develop and maintain relevant internal liaison, to optimize quality of service, business growth, and customer satisfaction.
• Comply with performance objectives and targets provided.
• Proactively liaise with the Inventory Team in obtaining the real-time inventory position.
• Contribute towards developing new sales strategies/techniques to attract new customers to the showroom.
• Participate in the planning and implementation of annual in-house exhibitions and conferences, as a deliberate sales/marketing strategy.

Team Management:

• Support team members in pitching for and closing client.
• Compile Weekly Team Reports.
• Coaching and developing team members.
• Present MPR reports on behalf of Divisional Head when necessary.

Stakeholder Management:

• Identify and approach potential clients, convert enquiries from potential clients to sales.
• Manage or escalate as appropriate customer complaints.
• Develop and cascade sales and marketing activities to ensure awareness of the company among target customers groups.
• Prepare proposals and quotations for the provision of total bathroom solutions, working with the Technical team in preparing installation proposals.
• Analyze customers’ needs and collect customers’ information to recommend products to improve sales.
• Ensure clients are offered professional and quality service to increase sales.
• Maintain comprehensive database information on all existing relationships and prospects in liaison with information systems, and financial control functions.
• Maintain and develop relationships with new and existing customers in person and via telephone calls and emails.
• Perform sales and marketing duties as directed by the Divisional head.

Educational Qualifications / Certifications

• MBA
• First Degree (B.Sc) in any discipline.

Experience:

• 15 - 20 years relevant work experience

Knowledge Requirements:

• Sales Strategy Development & Deployment
• Effective Preparation of Quotations
• Product Knowledge
• Negotiation Skills
• Strategic Prospecting
• Global Market & Industry understanding
• Client Relationship Management
• Strategic Prospecting Skills
• Change Management
• Product Sourcing.

Critical Competencies:

• Global Market Thinking
• Strategic Planning & Thinking
• Time Management
• Business Performance Management
• Emotional Intelligent Stakeholder Management
• Influential Leadership
• Reporting & Presentation Skills
• People Management & Development
• Resource Management
• Business (Multifunctional) Acumen
• Process Improvement.

Persona:

• Strategic Thinking & Planning
• 360* Communication Skills
• Emotional Intelligent Stakeholder Management
• Influential Leadership
• Reporting & Presentation Skills
• Stakeholder/Relationship Management
• Business (Multifunctional) Acumen
• People Management & Development
• Problem Solving & Advising.