General Manager (Quick Service Restaurant) at Ojatee Consulting

Role Overview

The General Manager is responsible for the overall strategic direction, operational excellence, and financial performance of the business. This includes leading and managing teams, driving business growth, ensuring high-quality products and services, and maintain a competitive edge in our chosen market

Responsibilities

• Develop and Implement business strategies to achieve company objectives.
• Conduct Market research and analyze industry trends.
• Identify opportunities for growth and expansion
• Oversee daily operations of the company through the head of department.
• Ensure efficient use of resources. Monitor and Control cost
• Implement quality control measure to maintain high standards
• Ensure Compliance with financial regulations and company policies
• Lead, Motivate and develop high-performing team
• Foster a positive work environment and company culture
• Develop and implement Customer services strategies to drive sales, loyalty and retention
• Ensure customer satisfaction through quality products and services
• Ensure compliance with food safety regulations and industry standards
• Implement quality control measures to maintain high standards
• Conduct regular audits and risk assessment 
• Stay up to date with industry trends and best practice
• Identify opportunities for innovations and process improvement
• Implement changes to drive business and growth and efficiency

Required

• Bachelor's degree in Food Science, Business Administration, or related field
• Possession of additional qualification e.g., MBA can be an added advantage.
• Minimum 5 years of experience in a senior management role in the food industry
• Proven track record of success in leading teams and driving business growth
• Strong understanding of food safety regulations and industry standards
• Excellent leadership, communication, and problem-solving skills 
• Must be able to lead multiple initiatives through completion.
• Must be able to multi-task and simultaneously handle important tasks.
• Strong numeric and analytical skills
• Must possess a natural flair for customer service.
• Professional development opportunities and career growth.