General Manager (Quick Service Restaurant) at Multipro Consumer Products Limited

Responsibilities

• Organizes and directs the Noodle bar Quick Service Restaurant (QSR) operations to maximize profitability while upholding the company’s mission, values, policies, quality and guest experience standards
• Strategises and expands the number of QSR outlets;  Builds and leads a high-performing team: sources and hires, effectively trains, motivates, evaluates, develops and retains talent
• Oversees day-to-day operations, optimizing schedules and the deployment of the team to minimize labor costs and maximize sales
• Ensures the team always offers a consistent, high level of service to all guests
• Executes strategies around pricing, merchandizing, new products and promotions aimed at increasing efficiencies and driving sales
• Direct and coordinate financial and budget process and collaborate on the annual operating plan for the business
• Reviews the periodical updates on the operations and collaborates interdepartmentally to plan activities and achieve all the goals
• Estimates food and beverage needs, and requisitions or purchases food, beverage, supplies and equipment; receives and checks orders to ensure that they adhere to specifications
• Documents, investigates and resolves employee and guest incidents
• Accountable for sales growth and profitability of the Noodle bar QSR operations
• Value the input of team members at every level to institute and execute best operational practices

Experience

• Minimum of 10 years’ experience required, preferably in the Quick service Restaurant (QSR) industry with a high-volume, fast-paced quick service or counter service venue
• Restaurant managerial experience/recent restaurant supervisory/ leadership experience is highly preferred
• Exceptional communication, leadership, motivational and team-building skills`
• Clear understanding of QSR operations
• Must have experience in field marketing, training, finance and HR
• Experience working cross-functionally to achieve business objectives
• Must have experience leading a business or region of a business