General Manager at Mathills Services Limited

JOB SUMMARY

The General Manager is responsible for all aspects of operations at the hotel, to day to day staff management and guests. He/she should be an ambassador for the brand and the hotel. Provide leadership and strategic planning to all departments in support of our service culture, maximize operations and guest satisfaction.

RESPONSIBILITY

• Manage hotel operations to improve performance as well as enhance the revenue earning capacity
• Strategically develop new business to maximize the earnings and wealth of the Hotel
• Market the hotel services and ensure the hotels/businesses are fully booked on a daily basis
• implement an integrated company policy covering all the departments of the Hotel.
• Set up controls to minimize fraud to its barest minimum.
• Supervise compliance standards to the hotel rules and regulations and exercise disciplinary measures as needed in line with company policy
• Ensure guest services are up to standard in the hotel
• Effectively manage staff in order to maximize their potential and effectiveness.
• Reports to Management weekly and monthly
• Enforce excellent service delivery in the Hotel according to world-class standards and build customer loyalty

PREREQUISITES

The ideal candidate is a seasoned and highly intelligent hotel professional with outstanding, management skills and extensive hands-on experience. Available to work when needed, including weekends, holidays, and nights.

EDUCATION

A university degree in hotel management or a related field with Experience in opening, managing or re-positioning a hotel with clear track record. Excellent computer system skills.

EXPERIENCE

At least 5 years experience in the hospitality industry as a General Manager.
Monthly Salary: N100,000

Applicant must be resident in Imo State or willing to relocate.