General Manager at Mama Cass

Job Summary

• We are seeking an experienced and visionary General Manager to oversee and drive excellence across all business units.
• In this role, you will provide strategic and operational leadership for the entire group, ensuring profitability, efficiency, and high-quality standards across all brands.
• You will lead cross-functional teams, optimize resources, uphold brand and operational standards, and implement growth initiatives that enhance customer satisfaction and drive sustainable business expansion.

Key Responsibilities
Strategic Leadership & Vision:

• Define and communicate the group’s overall strategic direction and objectives.
• Align all business units with the group’s vision, goals, and KPIs.

Profitability & Growth Management:

• Drive revenue growth and optimize profitability across QSR, Event Catering, Pastry, and Fine Dining units.
• Identify new business opportunities, partnerships, and expansion initiatives.

Cross-Business Oversight:

• Lead and mentor department heads, ensuring effective execution of strategies across all units.
• Promote accountability and operational discipline at all leadership levels.

Operational & Performance Excellence:

• Develop frameworks for operational efficiency and performance management.
• Monitor business performance at a strategic level and implement corrective actions where necessary.

Financial Leadership:

• Oversee group-wide budgeting, financial reporting, and cost control measures.
• Ensure strategic financial planning, capital allocation, and investment decisions support business objectives.

Brand & Customer Experience Oversight:

• Uphold brand standards and ensure a consistent, high-quality customer experience across all businesses.
• Drive initiatives to enhance customer loyalty and market reputation.

Talent & Leadership Development:

• Build and develop leadership capacity across all business units.
• Implement succession planning, training programs, and team development initiatives.

Strategic Planning & Expansion:

• Lead long-term strategic planning, risk management, and new business development initiatives.
• Advise the MD/CEO on group-level strategies, partnerships, and investment opportunities.

External Relations & Representation:

• Represent the group in vendor relations, partnerships, industry events, and cross-business collaborations.
• Promote the company’s image and support marketing and promotional initiatives.

Reporting & Decision Support:

• Provide strategic reports, analyses, and recommendations to the MD/CEO and board.
• Support data-driven decision-making and monitor group-level KPIs.

Qualifications

• Interested candidates should possess a Master`s Degree with 7 - 10 years experience.