General Manager at Excel and Grace Consulting

Job Responsibilities

• Provide the vision, leadership, and strategy that inspires your staff to deliver exceptional customer service that drives financial success.
• Collaborate with management to define goals and objectives that are compatible with the overall business goals, as well as strategies for achieving them and communicate the importance of achieving those goals to all staff.
• Create a budget to maximize profit margins while keeping costs in balance with customer satisfaction and quality of services.
• Lead sales and marketing efforts by developing a targeted strategy for publicizing the hotel's services and amenities
• Establish the hotel's reputation for quality by inspecting rooms, public areas, and the surrounding grounds for cleanliness and upkeep at all times.
• Organizing meetings with hotel department heads to address changes to policies and assess progress and growth of the business.
• Ensuring that all staff complies with operational and service standards, in addition to the company policies and procedures.
• Maintaining the hotels physical assets and arranging for repairs, if necessary.
• Ensuring that the hotel meets all health, safety and security laws and regulations.
• Organizing and planning all events on the hotels property, such as conferences, weddings and special gathering.

Requirements

• High School Diploma or equivalent, Degree in Hospitality or related field of study preferred
• Must have at least 5 or more years of experience in the hospitality field
• Previous experience as a hotel manager, assistant manager, or hotel department manager required
• Demonstrate excellent organizational skills, communication skills, and problem-solving skills
• Proven customer service experience as a manager; strong guest-focused mentality.