General Manager at Domeo Resources International (DRI)

Main Function

• The General Manager (GM) will provide overall strategic leadership, operational direction, and business oversight across multiple business units, including oil and gas, retail, automobile services, hospitality, and food services
• The GM is responsible for ensuring operational excellence, financial sustainability, and consistent brand experience across all outlets and subsidiaries.
• The ideal candidate must be a dynamic, business-driven leader with extensive experience managing multi-sector operations, strong financial acumen, and the ability to translate strategic objectives into measurable results.

Role Responsibilities
Strategic Leadership and Business Planning:

• Develop and implement business strategies aligned with the organization’s vision, mission, and growth objectives.
• Drive business expansion initiatives, partnerships, and market penetration strategies.
• Lead the preparation and execution of short-term and long-term business plans for each division.
• Provide executive recommendations to the CEO and Board for performance improvement and investment opportunities.

Operational Management and Efficiency:

• Oversee daily operations across multiple business units (fuel retail, automobile services, retail mart, hospitality, bakery, and quick-service restaurants).
• Ensure operational efficiency, profitability, and adherence to quality standards.
• Streamline processes to improve productivity, reduce waste, and enhance customer satisfaction.
• Supervise the implementation of operational policies, procedures, and standard operating manuals (SOPs).

Financial Oversight and Performance:

• Develop annual budgets, forecasts, and business performance targets for each division.
• Monitor financial performance, analyze reports, and ensure revenue growth and cost control.
• Approve capital expenditures, manage resources efficiently, and maintain financial discipline.
• Ensure timely submission of management reports, operational analytics, and business intelligence insights.

Human Capital and Leadership:

• Lead, mentor, and develop departmental managers and key operational staff.
• Promote a culture of accountability, teamwork, and continuous improvement.
• Work with HR to recruit, train, and retain high-performing teams across business units.
• Evaluate employee performance and enforce compliance with organizational policies and procedures.

Customer Experience and Brand Consistency:

• Ensure that all business units deliver exceptional customer service and uphold brand values.
• Monitor customer satisfaction levels and implement feedback-driven service improvements.
• Oversee quality control, hygiene, and service standards in hospitality, food, and retail divisions.

Compliance, Risk, and Safety Management:

• Ensure compliance with all statutory, regulatory, and internal control requirements.
• Oversee safety, environmental, and health compliance across all locations.
• Identify and mitigate business, operational, and reputational risks.
• Maintain transparent internal audit and reporting processes.

Stakeholder and External Relations:

• Serve as liaison between management, employees, customers, government agencies, and external partners.
• Represent the organization in business forums, corporate events, and industry engagements.
• Foster strategic partnerships with vendors, suppliers, and community stakeholders.

Innovation and Growth Initiatives:

• Champion innovation and technology integration across operations (ERP systems, POS, digital platforms).
• Identify new business opportunities and develop pilot projects or diversification plans.
• Support executive management in driving digital transformation and sustainable business practices.

Qualifications and Requirements
Education and Certifications:

• Bachelor’s Degree or HND qualification in Business Administration, Management, Finance, Economics, or a related discipline.
• A Master’s Degree (MBA) or professional certifications (CIPM, PMP, NIM, or similar) will be an added advantage.

Experience:

• 8 - 12 years managerial experience in a multi-sector organization (oil & gas, retail, or hospitality preferred).
• Proven record of successful leadership in large-scale operations, revenue management, and business development.
• Strong understanding of the Nigerian regulatory and business environment.

Skills:

• Strategic and Business Acumen
• Strong leadership, business planning, and decision-making skills.
• Excellent financial literacy and budget management capabilities.
• Operational Excellence
• People Leadership and Communication
• Analytical and Problem-Solving Skills
• Integrity and Adaptability.
• Proven ability to streamline operations, increase efficiency, and enhance customer satisfaction.
• Sound knowledge of retail, fuel, hospitality, and automobile service operations.
• Exceptional interpersonal, communication, and team-building skills.
• Ability to motivate teams and foster a culture of excellence and accountability.
• Data-driven approach to performance management and operational analysis.
• Ability to identify business risks and design effective mitigation strategies.
• High ethical standards, transparency, and professionalism.
• Ability to adapt to dynamic market conditions and fast-paced environments.