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  • Posted: Apr 15, 2022
    Deadline: Not specified
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    We didn't just build the world's largest autonomous network, we're transforming what's possible with on-demand delivery.
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    Fulfillment Operations Academy Instructor, Bilingual

    About You and the Role

    • The Zipline Academy team ensures all Zipliners are trained excellently for their roles, understand and live our culture and values, and are continuously learning.

    Specifically, Academy is Responsible for:

    • Operational excellence for all Zipliners at our Distribution Centers. This means that all Zipliners are upholding our pillars of safety, dependability, quality, speed, and access
    • Enabling all Zipliners to learn and grow at high velocity
    • Preserving and evolving Zipline’s culture
    • Continuously improving the Academy team and each other

    Job Description

    • As Zipline grows and expands into multiple locations, there is the need to expand the Zipline Academy team to continue to support Zipline’s mission.
    • We are looking for an experienced and self-directed instructor passionate about training to join our team. You should be bilingual with excellent English and French written and verbal communication skills.
    • In this role, you will be responsible for delivering Fulfillment Operations Training for our Africa operations at a high bar and quality. These trainings are the foundation for all new hires to operate and maintain our fleet of Zipline drones. Our ideal candidate would be self-driven and can work well in a fast-paced environment.

    What You'll Do

    • Work closely with the Zipline Academy team to build the French component of training and expand our program across the rest of Africa
    • Coordinate and deliver Fulfillment Operations training to new Fulfillment Operators, including classroom and hands-on training and evaluation. This training involves the best practices for handling Vaccines, Blood and Medical Products, Warehouse and Inventory Management, Quality Assurance, and Customer Service
    • Deliver on the job training to existing operators as part of our Zipline Academy continuous learning programs
    • Coordinate with Fulfillment Operations Leads to ensure each Distribution Center has the required number of certified operators to sustain operations and address any training gaps
    • Create and update training content to reflect Zipline’s latest systems and operating procedures 
    • Communicate regularly with the Operations team to continuously improve training materials and written documentation for new upgrades and improvements
    • Solve problems by knowing who to talk to, make informed decisions, and share knowledge with team members.

    What You'll Bring 

    • At least 2 years of professional experience in training
    • At least 5 years of professional experience 
    • Able to conduct engaging classroom and hands-on technical training sessions
    • Prior practical experience in a laboratory setting, pharmacy, hospital or clinic
    • Flexible and ready to travel to support training at various Zipline locations
    • Able to work in the field and not afraid to get your hands dirty
    • Able to work independently and collaboratively
    • Be extremely process and detail-oriented
    • Possess full professional proficiency in spoken and written English and French.

    Method of Application

    Interested and qualified? Go to Zipline on flyzipline.com to apply

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