Fulfillment Operations Academy Instructor, Bilingual at Zipline

About You and the Role

• The Zipline Academy team ensures all Zipliners are trained excellently for their roles, understand and live our culture and values, and are continuously learning.

Specifically, Academy is Responsible for:

• Operational excellence for all Zipliners at our Distribution Centers. This means that all Zipliners are upholding our pillars of safety, dependability, quality, speed, and access
• Enabling all Zipliners to learn and grow at high velocity
• Preserving and evolving Zipline’s culture
• Continuously improving the Academy team and each other

Job Description

• As Zipline grows and expands into multiple locations, there is the need to expand the Zipline Academy team to continue to support Zipline’s mission.
• We are looking for an experienced and self-directed instructor passionate about training to join our team. You should be bilingual with excellent English and French written and verbal communication skills.
• In this role, you will be responsible for delivering Fulfillment Operations Training for our Africa operations at a high bar and quality. These trainings are the foundation for all new hires to operate and maintain our fleet of Zipline drones. Our ideal candidate would be self-driven and can work well in a fast-paced environment.

What You'll Do

• Work closely with the Zipline Academy team to build the French component of training and expand our program across the rest of Africa
• Coordinate and deliver Fulfillment Operations training to new Fulfillment Operators, including classroom and hands-on training and evaluation. This training involves the best practices for handling Vaccines, Blood and Medical Products, Warehouse and Inventory Management, Quality Assurance, and Customer Service
• Deliver on the job training to existing operators as part of our Zipline Academy continuous learning programs
• Coordinate with Fulfillment Operations Leads to ensure each Distribution Center has the required number of certified operators to sustain operations and address any training gaps
• Create and update training content to reflect Zipline’s latest systems and operating procedures 
• Communicate regularly with the Operations team to continuously improve training materials and written documentation for new upgrades and improvements
• Solve problems by knowing who to talk to, make informed decisions, and share knowledge with team members.

What You'll Bring 

• At least 2 years of professional experience in training
• At least 5 years of professional experience 
• Able to conduct engaging classroom and hands-on technical training sessions
• Prior practical experience in a laboratory setting, pharmacy, hospital or clinic
• Flexible and ready to travel to support training at various Zipline locations
• Able to work in the field and not afraid to get your hands dirty
• Able to work independently and collaboratively
• Be extremely process and detail-oriented
• Possess full professional proficiency in spoken and written English and French.