Front Store Support at Alan & Grant

Job Summary

• The Front Store Support Staff is responsible for driving the retail and commercial success of the pharmacy's front-facing operations.
• This role focuses on maximizing sales, maintaining pristine product merchandising, and delivering a warm, helpful customer experience for individuals browsing non-prescription sections.
• The ideal candidate will take ownership of the wellness, cosmetics, and over-the-counter (OTC) aisles, ensuring the store is beautifully presented, fully stocked, and aligned with digital promotional efforts to engage the community.

 
Key Responsibilities

• Greet customers warmly, assist them in locating front-store items, and provide helpful information regarding wellness products and cosmetics.
• Maintain attractive, clean, and organized product displays, ensuring all items are properly priced, accessible, and well-merchandised.
• Manage inventory on the sales floor, monitoring stock levels, identifying fast-moving items, and proactively checking for upcoming expiration dates.
• Handle point-of-sale (POS) transactions, processing cash and electronic payments accurately while ensuring a smooth checkout experience.
• Collaborate with the pharmacy team to push store promotions and utilize social media literacy to create or support engaging front-store content.
• Keep the storefront, retail aisles, and checkout counters clean, orderly, and professional at all times.
• Escalate any clinical or prescription-related inquiries immediately to the licensed Pharmacist or technical team.

Requirements

• OND, HND, or Bachelor’s degree in any discipline (an interest in retail, beauty, or healthcare is a plus).
• Prior experience in retail sales, customer service, or supermarket/pharmacy front-store operations is preferred.
• Excellent interpersonal and communication skills with a vibrant, customer-centric attitude.
• Strong organizational skills and sharp attention to detail, especially regarding product shelf-life and display presentation.
• Experience or keen interest in wellness products, cosmetics, and general retail pharmacy operations is a distinct advantage.
• Social media literacy and comfort with digital retail tools is an added advantage.
• Ability to work independently on the floor while maintaining strong teamwork with the clinical staff.
• Proximity to the pharmacy location is highly preferred.