Front Office Manager at Warri Wetland Hotel

Responsibilities
Shift Supervision:

• Oversee the daily operations of the front desk during your assigned shifts.
• Ensure that the front office team is well-prepared, adequately staffed, and meeting service standards.
• Assist in managing guest check-ins, check-outs, and inquiries.

Guest Services:

• Provide exceptional customer service to guests and assist with resolving any guest issues or special requests.
• Handle guest complaints or concerns, aiming for prompt and satisfactory resolutions.
• Coordinate with other hotel departments to fulfill guest needs.

Front Desk Management:

• Manage and Supervise and assist front desk staff, including receptionists and concierge, during your shifts.
• Conduct shift briefings and debriefings to ensure smooth transitions between shifts.
• Maintain a professional and welcoming atmosphere at the front desk.

Reservations and Room Assignment:

• Supervise and assist with room reservations, ensuring accuracy in booking information.
• Collaborate with the Front Office Supervisorto optimize room occupancy and assign rooms based on preferences and availability.

Financial Transactions:

• Monitor and ensure the accuracy of billing and payment collection processes.
• Manages and handle cash and credit card transactions according to hotel policies.
• Assist in reconciling the cash register at the end of each shift.

Training and Development:

• Assist in training and mentoring front desk staff to improve their skills and knowledge.
• Provide ongoing coaching and feedback to team members.
• Assist in scheduling and staff management as needed.

Technology and Systems:

• Utilize hotel management software for check-ins, check-outs, and reservations.
• Troubleshoot and resolve any technical issues related to front office systems.

Communication and Reporting:

• Maintain effective communication with other hotel departments, including housekeeping, maintenance, and F&B.
• Prepare shift reports and communicate essential information to management.

Safety and Security:

• Assist in implementing and enforcing security and safety protocols, including emergency procedures.
• Ensure the safety and security of guests and employees during your shifts.

Requirements

• Bachelor's Degree in Hotel Management or a related field (preferred) with 2 years experience.
• Previous experience in a front office role with managerial and supervisory responsibilities.
• Strong interpersonal and communication skills.
• Proficiency in hotel management software.
• Exceptional customer service orientation.
• Problem-solving and conflict resolution abilities.
• Ability to work flexible shifts, including nights, weekends, and holidays.