Front Office Manager at Nicole Sinclair Consulting

The front office manager directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest service. Prepare monthly reports and budget for the front office department.

Responsibilities

• Trains, cross –trains, and retrains all front office personnel.
• Participates in the selection of front office personnel.
• Evaluates the job performance if each front office employee.
• Maintains working relationships and communicates with all incoming guests while minimizing guest complaints 
• Verifies that accurate room status information is maintained and properly communicated.
• Resolves guest problems quickly, efficiently, and courteously.
• Works within the allocated budget for the front office.
• Checks cashiers in and out and verifies banks and deposits at the end of each shift.
• Enforces all cash-handling, check-cashing, and credit policies.
• Conducts regularly scheduled meetings of front office personnel.
• Wears the proper uniform at all times. Requires all front office employees to wear proper uniforms at all times.
• Upholds the apartment’s commitment to hospitality standards .
• Prepare performance reports related to front office.
• Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily. I.e. flash report, allowance etc.
• Monitor high balance guest and take appropriate action.
• Ensure implementation of all apartments policies and house rules.
• Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.
• Prepare revenue and occupancy forecasting.
• Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.

Competency/Skill/Requirements

• minimum of a bachelor's degree from a reputable university in Abuja 
• 7-10 years experience in the hospitality industry 
• at least 5 years in a supervisory capacity
• experience with opera software an added advantage
• highly personable individual
• 5  years of relevant experience in guests are or front office mandatory.