Front Office Manager at Nexford University

Role Impact

• The Front Office Manager will oversee the daily operations of the Nexford Community Space front office, ensuring a welcoming, efficient, and supportive environment for all visitors. This role involves managing front desk activities, coordinating admin tasks, managing guests' check-in for events, and fostering a positive community atmosphere.
• As the first point of contact for our learners, staff, and visitors, you'll be the face of our university, providing exceptional customer service, and creating a warm and welcoming atmosphere. If you are a people person with a passion for technology and social media, we'd love to hear from you!

A Day in the Life of a Front Office Manager ️

• No two days are the same in this role. Your schedule will be guided by the various activities happening at the community space. But here’s a snapshot of what you might encounter:
• ️ Morning: Your day at Nexford University starts with you preparing for the day by reviewing bookings and tasks for that day, responding to emails and messages, and managing front desk operations. After which you coordinate with other local team members on various tasks and projects.
• Midday: By midday, you continue managing front desk operations with a smile, assisting learners and visitors’ inquiries. You will dedicate 30 minutes to social media magic for the community space, sharing content on our events with our community groups and social media pages to increase our community engagement.
• ️ Afternoon: Dedicate your time to handling inquiries and ensuring smooth operations in the reception area, handling mail and packages, and maintaining a clean and organized reception area.
• Evening: Conclude your day by wrapping up any remaining tasks and reviewing the day's events while preparing for the next day. You will also update records and files as needed and prepare for any upcoming events or meetings. After which you secure and lock up the community space.

Key Responsibilities

The Constants :

• Welcome all visitors including learners, prospective learners, alumni, staff, and partners with a smile, ensuring a positive first impression.
• Develop and maintain a thorough understanding of Nexford programs, services, and policies and provide accurate information about Nexford University, the Nexford Community Space, and events.
• Provide top-notch customer service, addressing queries and resolving issues with ease while maintaining a clean, organized, and welcoming front desk and common area.

The Variables :

• Support in the planning, scheduling, and coordination of community-oriented events.
• Manage the guest management and check-in process to ensure accurate data capture and seamless check-in experience.
• Collaborate with our team to ensure seamless communication and operations
• Promote events through various channels to maximize participation and engagement

Skills and Qualifications

• We value a diverse pool of candidates who bring a combination of skills, experience, and the right mindset to our team.
• While we don't expect every candidate to have every point, here are some skills and qualifications that would make you a great fit for this role:
• An Associate degree is required, a Bachelor’s degree is preferred
• 1-2 years of experience in a receptionist, customer service or business development role
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), Task Management Software (Asana) and social media platforms
• Excellent communication, interpersonal, and problem-solving skills
• Strong organizational and time management skills, with attention to detail
• Passion for technology, social media, and innovative approaches

What Does Success Look Like in this Role?

• In the Front Office Manager position, achieving success means:
• High Satisfaction Ratings: Achieve an average satisfaction rating of 90% or higher from students, visitors, and staff on front desk services, indicating excellent customer service and support.
• Efficient Operations: Maintain a well-organized and efficient front desk area, ensuring accurate records, timely responses to inquiries, and seamless day-to-day operations.
• Increased Community Engagement: Achieve a significant increase in community engagement through various initiatives, such as event participation, social media growth, and volunteerism.
• Proactive Issue Resolution: Resolve 95% of front desk-related issues promptly, demonstrating proactive problem-solving skills and a commitment to finding solutions that meet the needs of learners, alumni and visitors.
• Continuous Improvement: Implement at least two process improvements or initiatives annually, enhancing front desk operations, student experience, or community engagement, and demonstrating a commitment to ongoing growth and development.