Front Desk & Telemarketing Executive at Mikano

Responsibilities

• Welcome visitors in a professional manner.
• Answer phone calls professionally, screen and forward incoming calls as necessary.
• Ensure the reception area is tidy and presentable
• Make cold calls to potential customers.
• File and store documents for easy retrieval.
• Perform other administrative tasks as may be required.
• Collaborate with procurement officer to maintain record and organise office supplies stock.
• Schedule in-house and external events, maintain a corporate calendar and schedule and book meetings.
• Manage important and confidential company documents.
• Manage company database entry and client files.
• Provide support to walk-in clients/customers.
• Follow-up with clients within a week of vehicle repair and confirm durability and sustainability of repairs.
• Carry out occasional feedback/survey with existing clients towards customer retention.

Requirements

• First Degree in Business Management, Engineering, and other Social Sciences
• 3 - 5 years’ experience in Sales.
• Successful track record in B2B / B2C sales and negotiation.
• Mastery experience in sales techniques.

Competencies:

• Excellent communication and presentation skills.
• Flexible.
• Great attention to detail.
• Deadline-Oriented.
• Trustworthy and dependable.