Front Desk / Service Advisor / Admin Support Officer at StrongMas Auto Limited

Job Description

• Greet and welcome guests as soon as they arrive at the office.
• Direct visitors to the appropriate person and office.
• Answer, screen and forward incoming phone calls.
• Ensure reception/toilet area is tidy and presentable with all necessary materials.
• Carrying out weekly post service follow up calls to customers in order ascertain if their concerns on vehicle repairs has been finally resolved.
• Carrying out weekly service reminder calls to customers to book them in to visit the workshop.
• Managing Strongmas service appointment booking system by consistently booking in clients from company database to generate jobs and revenue for the workshop.
• Work closely with Service Advisor to receive client’s complaint/vehicles and recommend possible solutions as well as convince clients to carry out the recommendations.
• Work closely with Service Advisor to ensure that all customer information is regularly keyed into the system and Strongmas customer database is consistently updated.
• Work closely with Service Advisor to translate all customer-reported problems to actionable work orders for technicians to complete.
• Work closely with Service Advisor to profile clients, inspect vehicles and prepare/deliver repair estimates for the recommended job, thereby achieving client satisfaction and profitability.
• Work closely with Service Advisor to ensure that customers are received in a timely/friendly manner and detailed notes/walk -around inventory record signed by the customer is taken upon vehicle reception.
• Work closely with Service Advisor to provide timely update position/explanation on job progress/picture & video reports to customers and providing suggestion for future maintenance thereby achieving customer satisfaction.
• Work closely with Service Advisor to maintain electronic and / or paper records of completed service work.
• Work closely with Service Advisor to carry out payment reconciliations, provide billing/invoice statements and explaining invoice details vis-à-vis receiving payment from customers for services rendered and issuing gate pass for all paid transactions.
• Work closely with Service Advisor to schedule/book appointments, arrange vehicle drop-off, and vehicle pick-up.

Requirements

• Candidates should possess a Bachelor's Degree qualification with 3 - 5 years work experience.

Salary
N100,000 - N150,000 / month.