Front Desk Receptionist at Roperb Dental Clinic

Role Overview

• This role combines in-clinic patient support with digital enquiry management. You will be responsible for ensuring a seamless patient journey—from first online enquiry to clinic visit—while maintaining a warm, professional, and responsive brand presence.

Key Responsibilities

• Serve as a first point of contact for patients at the clinic and via phone
• Professionally manage and convert enquiries from Instagram, Facebook, WhatsApp, and other social media platforms
• Book appointments accurately and follow up on pending enquiries
• Communicate treatment information clearly and confidently to patients
• Maintain excellent phone and chat etiquette at all times
• Support daily front-desk and patient coordination activities
• Work closely with clinical and management teams to enhance patient experience

Requirements

• Previous experience working in a similar role in a dental clinic is a plus.
• Proven ability to convert enquiries into booked appointments
• Proficient in Phone Etiquette and Receptionist Duties
• Proficient in the use of Microsoft suite (Excel and Powerpoint) is a must
• Confident using WhatsApp, Instagram, and online chat platforms
• Friendly, patient-focused, and detail-oriented
• Strong Clerical Skills, including filing, data entry, and scheduling
• Excellent Communication and interpersonal skills
• Proven ability to provide exceptional Customer Service
• Ability to multitask and handle a fast-paced environment effectively
• Minimum of HND/BSc is required; additional training or certifications in office administration or customer services are advantageous