Front Desk Receptionist at Cove Real Estate & Construction

Description

• We are looking for a professional and welcomingFront Desk Receptionistto be the face of our organization. The primary responsibility of this role is to manage the front office operations, ensuring all visitors and clients receive an exceptional first impression.
• You will serve as the initial point of contact, handle incoming communications efficiently, and provide crucial administrative support to ensure the smooth daily functioning of the office.
• This is a vital role in maintaining a positive, organized, and professional environment for both staff and guests.

Roles and Responsibilities
Reception Management:

• Welcome and attend to clients and visitors professionally and warmly.
• Maintain a clean, organized, and inviting reception area at all times.

Communication Handling:

• Answer, screen, and forward incoming phone calls to the appropriate individuals.Handle basic inquiries in-person, over the phone, or via email promptly and professionally.
• Manage appointment schedules and coordinate meetings for staff and clients.

Administrative Support:

• Maintain and update records of visitors, appointments, and correspondence.
• Assist in organizing and managing documents, files, and office supplies.
• Provide administrative support to other departments as required.

Customer Service Excellence:

• Address client queries effectively, ensuring satisfaction and a positive experience.
• Utilize our CRM system to maintain and update client information as well as track the progress of property transactions.
• Send reminders and updates to clients.
• Act as the first point of contact for resolving minor issues or escalating concerns to relevant departments.

Office Coordination:

• Ensure the reception area is equipped with necessary materials and resources.
• Monitor and maintain stock of office and front desk supplies, placing orders and keeping updated records of expenses as needed.

Requirements
Qualification and Experience:

• Education and experience: While requirements can vary, a High School Diploma or equivalent is generally expected. Prior experience in a customer service or administrative role is often preferred.
• Communication: Excellent verbal and written communication skills are essential for interacting with diverse groups of people.
• Organization: Strong organizational and multitasking abilities are crucial for managing various duties in a busy environment.
• Customer service: A customer-oriented approach and professional demeanor are vital for creating a positive first impression.
• Computer proficiency: Competency in Microsoft Office Suite (Word, Excel, Outlook) and other relevant software is typically required.
• Problem-solving: The ability to handle unexpected situations and resolve issues with patience and professionalism is a valuable skill.

Salary
N1,200,000 - N1,800,000 Annually.